STRATUS TECHNOLOGIES IRELAND, LTD. -2005

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EXHIBIT A-1 Stratus Technologies Ireland Limited ("Stratus") will provide the maintenance services described below for the Service Option and the ftServer Products listed in your order. Stratus' obligation to provide these Services is contingent upon your prompt payment of Stratus' invoices and your compliance with your other obligations as listed below. BY ACCEPTING THE SERVICES DESCRIBED ON YOUR INVOICE AND YOUR PURCHASE ORDER, YOU AGREE TO ACCEPT AND BE BOUND BY THESE TERMS AND CONDITIONS (THE "AGREEMENT"). 1. Definitions: l.l. "Covered System" means the ftServer System(s) listed in your order and our service invoice. 1.2. "Customer Assistance Center" or "CAC" means the Stratus resources through which we deliver support and services. 1.3. "Customer Replaceable Units" or "CRUs" mean all parts and subassemblies of a Covered System that are not identified as Field Replaceable Units. Unless otherwise noted, you must remove and replace all CRUs. 1.4. "Field Replaceable Units" or "FRUs" mean parts or subassemblies that must be removed and replaced only by an authorized Stratus service representative.. A listing of FRUs can also be found on the Stratus Website at http://www stratus.com. 1.5. "Service(s)" means all activities described in this document that correspond to the applicable Service Option you selected for your Covered System. 1.6. "Service Option" refers to the packaged Service offerings that you may purchase from Stratus for your ftServer Systems. Descriptions of Stratus' current Service Options are available on the Stratus Website at htro://wwwstratus com/services. 1.7. Stratus "Active Service Network" or "ASN" is a secure worldwide network linking your Covered System with our CAC and/or the CAC's of our authorized vendors. 2. Eligibility: Systems placed under Service within 90 days from initial System shipment date aze automatically eligible for coverage under this Agreement. Systems placed under Service after this 90 day period must first be inspected and certified by Stratus or its authorized service representative as service ready. Such an inspection and certification will be at your expense based on Stratus' then prevailing rates. Any work required to bring the System up to a service ready condition will also be at your expense. 3. Your Responsibilities: You agree to do all of the following: 3.1. For each Covered System or installation site, if applicable, assign and maintain, a technically skilled employee or agent as your primary contact with Stratus. 3.2. Provide the names and phones numbers of up to four (4) individuals who are authorized to submit calls under this Agreement. 3.3. Maintain the Covered System(s) in a manner consistent with all applicable product specifications provided by Stratus or the manufacturer. 3.4. Provide Stratus, at no charge, use of suitable telecommunications equipment to establish data communications over the ASN. 3.5. Execute diagnostic routines and provide the results to Stratus. 3.6. Access and make appropriate use of Stratus' Internet home page for technical support information. 3.7. Notify Stratus of any configuration changes to the original Covered System configuration. 3.8. Where appropriate, use the Stratus provided hardened drivers. 3.9. Replace CRUs under the remote direction of the Stratus CAC, Customer Engineer or Stratus Authorized Service Representative. 3.10. Perform housekeeping services, such as, cleaning, replacing expendable parts (e.g.: batteries, printer ribbons), performing regular operating checks and providing necessary supplies pertaining to these services. 3.1 I. Ensure that all data on the Covered System(s) is adequately duplicated or protected. Stratus is not responsible for loss of any data or the cost of reconstructing data lost or damaged during the performance of Services.