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A grant <br />ient staff <br />rmal <br />and resolution of anys <br />sproblems oultside of and without lcarrying <br />without resortsort to the formacomplaint <br />discussion <br />procedure. <br />A. The following principles and rules apply to all complaints at all steps of the complaint <br />procedures: <br />ys of the all <br />occurrence, except complaints writing <br />alleging fraud 8 d orccr m criminal activity <br />eged <br />ity <br />curenn <br />>_ All persons filing a complaint shall be free from restraint, coercion, reprisal, or <br />discrimination. Good faith efforts shall be made to informally resolve the <br />complaint prior to the scheduled hearing. Complainants have the right to <br />withdraw their complaints (in writing) at any time prior to the hearing. A <br />complainant may amend his/her complaint to correct technical deficiencies but <br />not to add issues. <br />3 Complainants person(s) of the achoo choosing at ll have the fall levels of the complaint process.ght to be represented at their own expense by <br />4. Upon enrollment into employment or training, participants shall be provided <br />with a written description of these procedures, including notification of their <br />right to file complaints and instructions for filing. <br />An employer of participants, including private -for -profit employers of <br />participants, may use this or other complaint resolution procedures so long as <br />the prticipant is iormed of the aint <br />followa <br />aand the time frames governgpreview of complaints ion eare re they are to <br />met. <br />A "participant', within the meaning of these procedures, is an individual who <br />receives employment -training services under a program funded by Santa Ana <br />LWIA. The Complaint Resolution Procedures contained herein (or the <br />alternative procedures which an employer may use) shall be available to <br />participants to resolve disputes regarding items and conditions of employment <br />of such participants in employment trainning programs. <br />s. _Hog ey terms rsuch <br />ll <br />5. If a complaint does not receive a decision at the LWIA grant recipient eve <br />within 60 days of filing the complaint or receives an unsatisfactory decision, <br />the complainant then has a right to request a review of the complaint by the <br />Governor. <br />7 <br />