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The absence of any of the requested information shall not be a basis for <br />dismissing the complaint. <br />A copy of the complaint must be sent to the respondent and both parties <br />notified of the opportunity for an informal resolution. At each step of the <br />complaint process, the complainant must be notified in writing of the next <br />procedural step. <br />2. Informal Conference <br />Informal conferences will be utilized by the Santa Ana LWIA to resolve <br />complaints; however, such informal conferences shall not extend the time <br />within which a decision must be issued after receipt of a complaint. Attempts <br />at informal resolution will commence with two {2) weeks of the date of filing of <br />the complaint. <br />a. The EEO Officer will review the case and ascertain facts prior to the <br />conference so that appropriate resolution can take place at the time of <br />this meeting whenever possible. <br />b. Although the complaintant should be encouraged to attend this <br />conference, his/her failure to do so should not preclude his/her right to <br />request a hearing on the matter. <br />c. If mutually satisfactory resolution results and the Santa Ana LWIA <br />concurs, the EEO Officer will write a brief report for the file stating the <br />issues and resolution. The matter shall then be considered closed. <br />d. If resolution does not result, the complainant shall be provided the <br />necessary information and assistance to request a hearing if he/she so <br />desires. <br />3. Request for Hearing <br />a. As in the case of the complaint, the request for a hearing should be put <br />in writing and be filed in person or by mail. A governing board <br />resolution of authorization to appeal should also be submitted when <br />appropriate. The request should be filed with: <br />Lydia H. Morgan <br />EEO Officer <br />Santa Ana Local Workforce Investment Area <br />1000 E. Santa Ana Blvd., Suite 200 <br />Santa Ana, CA 92701 <br />9 <br />