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Table of Contents <br />.. ................... 2 <br /> <br />............................ <br />....................... <br />I. Information Regarding Complaints ................... . <br /> <br />. 2 <br />A. Nondiscrimination and Equal Opportunity Complaints ....................................... <br />............. .................. <br />................... 2 <br />1. Policy Statement ................................................................................ <br />................. <br />... 3 <br />................ <br />2. Civil Rights ..................................................................................... <br /> <br />....................... <br />3. Nondiscrimination Laws under WIA ........................................ <br /> <br />.......... 4 <br />.......... <br />.. .................... 5 <br />4, How to File Your Complaint ......................................................................... <br />.............. .................... 6 <br /> <br />.. ...................... <br />. . <br />B. Criminal Complains ............................................... . <br />General Procedures for Handling Non-Criminal Violations of the Act ................... <br />II <br /> <br />.................... 6 <br />. <br />III. Procedures for Handling Complaints at the SDA Level ......................................... .................... 8 <br />IV. Procedures for Handling Complaints at the State Level ....................................... ................... 13 <br />V. Procedures for Handling Discrimination Complaints by Participants .................... ................... 15 <br />VI. Procedures for Handling Handicap Complaints by Participants ........................... <br />......... ................... 16 <br />................... 18 <br />GLOSSARY OF WIA TERMS ............................................................................ <br />1 <br />