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WISEISanta Monica Dial -a -Ride <br />1527 Fourth Street, Suite 250 <br />Santa Monica, CA 90401 <br />Tel: (310) 394 -9871, ext. 455 <br />Fax: (310) 394 -0866 <br />E -Mail: barrison@wiseseniors.org <br />www.wiseseniors.org <br />July 15, 2005 <br />To Whom It May Concern: <br />We are informed that A White and Yellow Cab Inc. is under competitive review for an <br />exclusive contract to service the City of Santa Ana Regional Transportation Center. <br />WISE and the City of Santa Monica's Dial -A -Ride Program offers this letter of reference <br />for this purpose. <br />A White and Yellow Cab Inc. has provided services to our City under contract with WISE <br />Senior Services for over six years. They currently provide supplemental taxi service to <br />our Santa Monica Dial -A -Ride program, which has approximately 4,485 members. The <br />taxi service also provides transportation to supplement our vans when members have <br />urgent medical appointments not available through our van service. A White and Yellow <br />Cab, Inc. has done an excellent and most efficient job at providing us with the utmost <br />professional and on -time service possible. We rely on AW &YC on a daily basis and will <br />continue to do so. <br />Management at AW &YC has always been proactive in meeting our needs. They are <br />always there when we need them. Both management and the drivers are always willing <br />to go well beyond normal expectations to assist us. This is especially important because <br />often we are unable to provide much advance notice, therefore they are frequently <br />responding to "now calls ". They have never failed us. The drivers have always exhibited <br />the most professional courtesy to our clients. I receive many compliments and words of <br />gratitude from our clients regarding the drivers. They feel safe and well cared for. We <br />are therefore, writing this letter in support of A White and Yellow Cab Inc.'s bid for <br />consideration and offer this letter of reference. <br />Regards, <br />Barbara Harrison <br />Director, Education & Outreach <br />z•d 9980 -b6E 016 S30In?13S 1ISNti81H2fHd 3SIP1 <br />dEg:SO So ST Inr <br />