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Positron Public Safety Systems Corp. 222-1 City of Santa Ana - Training Program Description Page 2 of March 17, 2004 '- Training Requirements Introduction Positron training program for the City of Santa Ana is dimensioned to satisfy customer needs and included all user and administration topics for the applications proposed as well as a special technical training provided to City Staff. Positron offers a wide range of training programs and courses conducted by experienced trainers, which participated in different stages of the implementation and become familiar with procurement's requirement. Trainers ensure through a complete set of manuals and resources a solid instruction of participants on the specifics of the use and administration of the Integrated Public Safety Information System. Positron training sessions are supplemented by hands-on exercises and are carried out at customer facilities to ensure a profound knowledge of the system by final users. It is recommended that all-training participants have a basic knowledge of computer standard applications and operative systems in order to facilitate the understanding of course material. This category of services includes: . Development of training sessions in the use of Pos~ron products and systems configuration. . Preparation of technical materials. . Preparation of documentation. Positron will provide in the pricing section the cost of its train the user program. \,.... Operational Training Positron will developed an extensive training program to cover all aspects of the system's operation and management. Each section has been addressed in the following paragraphs to provide full course recommendations and requirements. Every Positron course described below is complete, including a student notebook to carry the student through the course, and provide a good tool for reviewing material at a later date. Positron offers training courses on site. If a course is to be held on site, a suitable facility provided by the City must be available with all required equipment. All Positron Courses also include a Student Certification as outlined following: . Students must score at least 70% to be certified in the install and maintenance of Positron's equipment. . Students must pass Positron's 2 exams with at least 70%. This accounts for 60% of total score. . 20 % of total score accounts for attendance and participation. . 20% of remaining score accounts for hands on troubleshooting lab. . The student in the lab must: identify the problem, identify possible causes, and provide solution to the problems. \,.... The Infonnatlon contained In this proposal Is proprietary to Positron and Is offered solely for the purpose of evaluation. It may not be disclosed to third parties without prior written pennlsslon from Posnron. II POSITRON