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<br />Positron Public Safety Systems Corp. <br />22~ <br />City of Santa Ana - Training Program Description <br /> <br />Page 6 of <br /> <br />March 17, 2004 <br /> <br />'-' <br /> <br />. Programming Lifeline 100 <br />. Testing the system <br />. Troubleshooting techniques <br />. Review <br /> <br />POWER 9-1-1 USER TRAINING <br /> <br />Power 911 User Training introduces the use of the Power911 call taking system and all the <br />features required to perform the functions of Call Taker. As a hands-on course the learner will soon <br />become confident with its use, and will find that they can immediately start using the Power911 system. <br /> <br />'-' <br /> <br />The Basics <br />What Power 911 does <br />About Telephony Systems <br />The Power 911 GUI <br />Power 911 GUI Modes <br />Typical Call Process <br />Logging In and Logging Off <br /> <br />Th~ Computer Telephony Module <br />Overview <br />Queue Buttons <br />ACD Buttons <br />The Feature Buttons Panel <br />Performing Call-Handling Functions <br /> <br />The Location Module <br />Overview <br />Responding to an Alarm <br />Tagging All as Erroneous <br />Performing an All Retransmit <br />Performing an All Database Query <br />Validating a Location <br />Printing Location Module Information <br />Changing Calling Party or Incident Location Information <br />Copying Information Between Panels <br />Clearing Information from Panels <br />Viewing Calling Party Records Linked to an Incident <br />Processing a Call Using TDDITTY <br /> <br />The Incident Detail Module <br />Overview. <br />Creating an Incident <br />Changing the Language of Questions <br />Changing the Priority <br />Assigning a Status <br /> <br />f <br /> <br />"'" <br /> <br />The Toolbar <br />Overview <br /> <br />The Information contained In this proposal Is proprietary to PoaKron and Is offered solely for the <br />purpose of evaluation. It may not be dlscloaed to third parties wfll10ut prtor written permission from <br />PoaKron. <br /> <br />II POSITRON <br />