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22E - CALL ACCOUNTING SYSTEM
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01/17/2006
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22E - CALL ACCOUNTING SYSTEM
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Last modified
1/3/2012 4:49:00 PM
Creation date
1/10/2006 4:33:00 PM
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City Clerk
Doc Type
Agenda Packet
Item #
22E
Date
1/17/2006
Destruction Year
2011
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<br />REQUEST FOR <br />COUNCIL ACTION <br /> <br />~ <br />~ <br /> <br />CITY COUNCIL MEETING DATE: <br />JANUARY 17, 2006 <br /> <br />CLERK OF COUNCIL USE ONLY: <br /> <br />TITLE: <br /> <br />CONTRACT AWARD FOR <br />CALL ACCOUNTING SYSTEM <br />(SPEC. NO. 05-129) <br /> <br />APPROVED <br />o As Recommended <br />o As Amended <br />o Ordinance on 1 st Reading <br />o Ordinance on 2nd Reading <br />o Implementing Resolution <br />o Set Public Hearing For <br /> <br />/2fJl1/Z. <br /> <br />CONTINUED TO <br /> <br />---- <br /> <br />FILE NUMBER <br /> <br />CITY MANAGER <br /> <br />RECOMMENDED ACTION <br /> <br />Award a contract to NEC Unified Solutions for a call accounting system <br />in the amount of $18,372.97. <br /> <br />DISCUSSION <br /> <br />The City's private voice communication network system provides <br />telephone services to City Hall and to all off-site City locations. The <br />voice services network system consists of 12 large computer private <br />branch exchange telephone systems, and approximately 17 smaller key <br />systems. The systems are linked internally allowing for a cost- <br />effective method for both internal and external telephone <br />communications. The City's telephone system averages over 20,000 (both <br />inbound and outbound) calls each business day. <br /> <br />The Telecommunications Services unit of the Information Services <br />Division manages and supports the City's voice communication system. <br />One tool they employ is a call accounting system, which tracks all <br />inbound, outbound and internal calls processed by the City's telephone <br />system. The information gathered by the call accounting system is used <br />to generate various management and accounting reports, which allow <br />Telecommunications Services to analyze call activity as part of a <br />process to minimize phone related costs, and to allocate (i.e. charge <br />back) phone usage and equipment costs to each City Agency/Department. <br /> <br />22E-1 <br />
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