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<br />Aut-3HOOI 01 :59pm From-EI.I:: MILFORO EI <br /> <br />50B4977136 <br /> <br />T-055 P009/011 F-OB7 <br /> <br />4.. Data General <br />- -- - ~, - <br />A DIVISion of EMC <br /> <br />SOFTWARE SUPPORT <br />SERVICE DESCRIPTIONS <br /> <br />Support For Microsoft's Windows NT And BackOffice Products <br /> <br />Data Cener;ti Division of EMC COlporation (DO) offers 'PremierCA:kE and Sttm4l/r4CAfi!l SUPP"rf Services <br />for Microsoft's WinQows NT !lnd BlICl<Office produc!.<,* QMIViiCARE Service (see OMNiiCARE Service De- <br />.\criptjon) may be available for some of those producls <br /> <br />SrandardCARE PremierCARE <br />Technical support is available 10 CIlslomer's deSig. Te<;hnical support is available 10 customer's desig- <br />nated caller (or either of two designated alternates) by nated caller (or either of two designate4 alternates) by <br />telephone, toll-free, between 8 am and 5 p,m, custome. telephone, toll-free, 24 hours per day, 365 days per <br />local time, Monday through Friday except holidays yeae <br />Data General Customer Support Center representlltive PIltII General CuStOmer Support Center representative <br />will return call within :2 hours. will return call wirhin 30 minutes. <br />AlllOmated System Support Automared System Support <br />Remote Diagnostics Remore Diagnostics <br />Software Trouble Reporting Software Trouble Reporting <br /> Proactive Patch Notification <br />Service Options; Service Options: <br />Incremental System SuppOrt eXlend~ ~upporl1o Incremental Sy<tem Support exrend~ suppon '0 <br />addirioMI sysrems wiThin rhe customers IT e'lvi- ar/mriollal SYSTems wirhin the "USl(Jmen IT env;- <br />rOftrttelll, ronmem, <br />Additional Caller Additional Call~( <br /> OMNiiCARE <br /> <br />.. For wlUly software products other thlln Windows NT llnd BackOfl'ice, including DGfUX, DG contin- <br />ues to offer support under the terms of the Software Support Services Agreement, DC Form 601. <br /> <br />