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. . 4.0 Additional Costs. Services that are within the scope of this Agreement (pursuant to Section 1.0 above) and are performed during lntegraTRAK's normal service hours will be provided at no additional cost to Customer beyond the annual fees addressed in Section 8.0 below. Services performed during any IntegraTRAK holiday, or during hours outside of IntegraTRAK's normal service hours, will be billed to Customer at fntegraTRAK's then current standard billing rate. IntegraTRAK's normal service hours are: (a) for telephone support, Monday through Friday, 5:00 a.m. to 5:30 p.m. Pacific time, IntegraTRAK holidays excluded; and (b) for on-site service, Monday through Friday, 8:00 a.m. to 5:30 p.m. local time, IntegraTRAK holidays excluded. IntegraTRAK holidays are those recognized by IntegraTRAK for its employees. At Customer's request, IntegraTRAK will provide additional training to employees of Customer at IntegraTRAK's then current standard billing rate. fntegraTRAK may impose a minimum trip charge in connection with such training. 5.0 Pavment Terms. At least thirty (30) days prior to each anniversary of Customer's Sotlware installation date, IntegraTRAK will invoice Customer for annual maintenance fees for the upcoming year. Payment of each invoice will be due in full no later than the applicable anniversary date. From time to time. IntegraTRAK will invoice Customer pllrsuant to Section 4.0 for other services provided. and payment therefor shall be due no later than thirty (30) days after Customer's receipt of invoice. Interest will accrue On any late payments at the rate of 1.5% per month, or the maximum legal rate, whichever is lower. In the event that Customer fails to comply with the payment terms of this Section 5.0, IntegraTRAK shall have the right to suspend services hereunder without prior notice, and the right to terminate this Agreement with thirty (30) days' ;;c;;,,;c,,;;:; cppcdunity to ClIre. 6.0 Resoonse Time. In the event that the Software or Hardware is rendered inoperable as a result of a defect with respect to which IntegraTRAK is to provide service under Section 1.0 of this Agreement, IntegraTRAK will respond by telephone to Customer's request for service within three (3) hours after receiving sllch request. In the case of a request for service or maintenance outside the Scope of Section 1.0. IntegraTRAK will respond to such request by telephone within twenty-four (24) hours. The foregoing service response times shall be tolled during IntegraTRAK holidays and during hours outside of the normal service hours set forth in Section 4.0. 7.0 Acceotance of Uodates. As a condition to the continuation of maintenance services hereunder, Customer agrees to accept all Software Enhancements, Program Error corrections, Updates, and other revisions within a reasonable period of time, not to exceed ninety (90) days following the date that each such revision is made available by IntegraTRAK. 8.0 Maintenance Renewal. IntegraTRAK will invoice Customer for the continuation of Sofiware and Hardware maintenance services hereunder on the first anniversary elate of this Agreement, and thereafter on each subsequent anniversary date until this Agreement is terminated. In each case, Customer may elect to continue this Agreement in effect by paying the annual maintenance fee indicated by the invoice, or Inay refuse renewal of maintenance services by canceling and returning the unpaid invoice to IntegraTRAK. 9.0 Reactivation. In the event that Customer elects not to renew this Maintenance Agreement at the beginning of any renewable term, and as a result this Agreement expires, Customer may reactivate this Agreement after sllch lapse subject to the fOllOWing terms and conditions: 9.1 IntegraTRAK may require pre-maintenance inspection of Customer's system and may charge Customer for travel expenses and a minimum of two (2) hours' technician time in connection with such inspection. Software Maintenance Agreement \\-'inTRAK" Version - Page 2 of 4 _ Document Version No. 11.97