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Table of Contents <br />.................................................................. 2 <br />I. Information Regarding Complaints .......................... <br />A. Nondiscrimination and Equal Opportunity Complaints .......................................................... 2 <br />1. Policy Statement ................................................................................................................ 2 <br />2. Civil Rights ......................................................................................................................... 3 <br />3. Nondiscrimination Laws under WIA ................................................................................... 4 <br />4. How to File Your Complaint ............................................................................................... 5 <br />. ........................................................ 6 <br />. . <br />B. Criminal Complains .................................................. <br />II. General Procedures for Handling Non-Criminal Violations of the Act ....................................... 6 <br />III. Procedures for Handling Complaints at the SDA Level ............................................................. 8 <br />IV. Procedures for Handling Complaints at the State Level .......................................................... 13 <br />V. Procedures for Handling Discrimination Complaints by Participants ....................................... 15 <br />VI. Procedures for Handling Handicap Complaints by Participants .............................................. 16 <br />GLOSSARY OF WIA TERMS ........................................................................................................ 18 <br />1 <br />