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<br />'EXHIBIT A <br /> <br />Patrick Prince <br />PRINCE & PHELPS CONSULTANTS <br /> <br />P.O. Box 353 <br />Pacific Palisades, CA 90272 <br />310/454-0926 <br /> <br />Ann Garcia <br />Office of Risk Management <br />20 Civic Center Plaza M-28 <br />P.O. Box 1988 <br />Santa Ana, CA 92702 <br /> <br />PROPOSAL FOR TRAINING SERVICES <br /> <br />Course Title: <br />Length: <br />Class Size: <br />Instructor: <br />Format: <br />Set-up and AIV: <br /> <br />"Resolving Conflicts in the Workplace" <br />Half day (4 hours) <br />25 employees <br />P. Prince or A. Phelps <br />Lecture, video, small group activities and role play <br />Tables/chairs in "U" arrangement <br />VCRlMonitor, overhead projector/screen. chart pad & pens <br /> <br />COURSE OUTLINE: <br />UNDERSTANDING CONFLICT <br />. Conflict and It's Impact on the Workplace <br />. What' s Your Approach to Conflict? <br />. Video: "The Blame Game" <br /> <br />INDIVIDUAL DIFFERENCES <br />. Individual Needs and Work Styles <br />. Difficult Personality Traits <br />. Communication Barriers and Filters <br />. Practice Exercise <br /> <br />TOOLS FOR CONFLICT RESOLUTION <br />. 4-Step Conflict Resolution Process <br />. Think and Act Like a Mediator <br />. If Conflict Has Escalated to Hostility <br />. Video: "Conflict Communication Skills" <br /> <br />USING TIlE TOOLS <br />. Case ScenariosIPractice Exercise <br />. Summary <br /> <br />TRAINING FEES: 51500.00 PER DAY (5750.00 PER HALF DAY SESSION) <br /> <br />PROPOSAL DATE: September 24. 2001 <br /> <br />EXHIBIT A <br />