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<br />""' <br /> <br /> <br />3. Malnlenana <br /> <br />7147032970 ; <br /> <br />Nov.30.01 11:00AMj <br /> <br />Page BI14 <br /> <br />3.1 POSI wiD provide Client with ollioing lllIIirlrenance services durina the Maintenance Period. <br />Such services ahAll inclu40: ; <br /> <br />3.I.a loll free telephone cOll5Ullalion "" the \l5e of the Product and asslslalXo in error <br />isolation and c01'Iec1lon~ <br /> <br />3.l.b lbo provision ofproblom solutio"" rel.ting to the Product instilled for the Client; <br /> <br />3.l.c prompt invesliplion and resolution ohny erro.... defects or other problems reponed <br />IoI'DSI; . <br /> <br />3.l.d Update. 10 the Producl as th.y become available <br /> <br />3.2 T.rmination of Mamlelllnc. and Support Obliaatioos <br /> <br />3.2.a. POS!'s mainle118JlCC and support obliplions hereunder ahalltciminate on the flrsl <br />anniv.....ry of the Delivery Date and theteafter on subsequent annin...aties ofth. <br />Delivery Date, untess Client elects to purchase addilioll81 suppon by payment of the <br />Maintenance Fee (as .pacified In section 4.... b.low) <br /> <br />3.2.b. PDSf. mainteuance and ,uppor! oblla;allons he~ shalltennina1c aulomatically <br />upon lbe modification of the Product e:xcluding ~1a10l! dOC'.~""tation (or any portion <br />thereof) by Client. . <br /> <br />,. <br /> <br />3.3 Obligatio1l& by Clients wifuMainlell8Oc:e ." ....... ':;:. '. <br />: . :." :-t~,,{. :;.,,"0.,.::'>, . . <br />3.3.a CUent agree. to lintil mainten~ce .~rt ca.lls to PDSIl<> IWO named CO~tai:i.~ 011.';: :.[;:;;.., . <br />primary and oae SCl:ondary. CI,Cllt will provtde the.e IWDCI to PDSI ~ '/"";" ",,:> ~-.!" <br />installation. Client may modify conlacl names every .Ix montbsor as agre"", tlfbY;-' .t.;~:;:,~ ; <br />POS!. . .,. ,.", .:. .')~:.~~l':;". <br /> <br />H.b Client will providtl PDS! with 24 hour dial- up eomp1ller access to the PrOduC.I CO(. . " ;:~'}J'. <br />problem inv..tigatioo. onal)'$is and other m.intenance needs. P~S] allees \Q inform ..., <br />Client of the DllUre DC its dial up activities and obtain Cliellt approval prior to eaCh <br />AcC'eSI. <br /> <br /> <br />3.4 Effeet'ofTcrminatian of Maintenance and SWMn OblilZatiobs. In the event that PDSfs <br />_inlenance and suppan oblli.lion, are lmDlnatcd in ae.onlallCe wilb the !emu and <br />conditions of the Agreement, Clienl slIaU have 110 ~er nabts to Updates or aupport Cor lbe ' . . <br />Product. . <br /> <br /> <br />4. Paym.nls <br /> <br />4.1 L icen,e Fee. Clientagnoes 10 pay PDS] the License Fee scl forth in Schedule A berel<> in <br />accordone. with the Paymen! Sebcdule set forth in Schedule A borel<>. <br /> <br />4.2 Mainlenance Charae. Client apetsto pay PDSI the annual Maintenance Support Pion fccsel <br />forth in Sehedule A heroIC on the Delivery Date. Clienl mowledges thaI the Maintenance <br />Suppon Plan fee is baed on numb.r of CMS u,ers and will iJ!erease ifCMS users are addOl! <br />doring the Maintenanc. Period. Additional Maintcnan<:e Suppott Plan charge. for additional <br />CMS \l5crs addOl! during the Maintenance Period will b. invoiced upon OC:CIII'I'=C for the <br />amounl proraled to lbe end of the current Maint.nance period and paymcnlls due within 30 <br />days of invoice date. For each consecutive year lhcrealler that Clienl chooses to continue the <br /> <br />34 EJ(bC\ltiv. Pork, S\llto 210 . hi"o. Colilornia 9201.. : <br />949/474.7374 . ~040/75f>.5640 <br />