ALL CITY MANAGEMENT SERVICES, INC. 2 - 2006

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== .&JL1L ~Jl'J.ll[ ~AG1ElMlJEm ~mnK\jlIecJEg, Training Training has been a cornerstone in the development and expansion of our Crossing Guard services. Training is the first step management takes toward providing our employees with the opportunity to make informed decisions about how to protect themselves and the children that we cross. In 1992 we had the unfortunate experience of providing Crossing Guard services at an intersection where a motorist ran a red light and injured an elementary student on her way to school. One of the hard lessons we learned from that experience was that All City Management Services, Inc., the City, and the School District were not absolved of any liability simply because we were not directly responsible for the accident. The lawyers brought into question the training and the documentation of training for the Crossing Guard. From this experience we gained a much better understanding of risk. Since that time, our goal has been to elevate the level of, and accountability for, training throughout our organization. We have completely revamped our training program, methods, procedures and documentation. We continue to learn and to incorporate new methods and standards of training into our organization. While risk is an evasive concept, we are confident that the measures we have instituted for training have substantially improved our programs and reduced the risk and incidence of accidents involving our Crossing Guards, the pedestrians and ultimately the Agencies we service. Area Supervisors are responsible for the initial training and orientation ACMS Crossing Guards receive. As such, we first revised the training procedures and training manuals for Area Supervisors. We then instituted quarterly management meetings and semi-annual evaluations for all Area Supervisors. Along with this we initiated recognition and reward programs for Area Supervisors. We also improved our communications by providing cellular phones to all Area Supervisors, with immediate two-way radio capability. Allowing all Area Supervisors to contact each other or any manager or support staff immediately. It is very rare that a new employee has any prior Crossing Guard experience. Consequently, training begins with a clear understanding of the goals, expectations and responsibilities of a School Crossing Guard. To that end, we have consolidated 19 years of experiences and information into our "Employee Handbook for School Crossing Guards" (Separate enclosure). This manual informs and instructs Crossing Guards on a variety of issues including personal conduct, professional responsibility, emergency procedures, training requirements and problem resolution. Training begins with each new employee reviewing and discussing the Employee Handbook with his or her Supervisor. Handbooks are issued in English or Spanish depending upon the preference of the employee. Quick Start Training (Exhibit "A") - Every new employee must then successfully complete the "Quick Start Training"(see sample form, Exhibit A) with his or her Supervisor. This training entails a review of the Employee Handbook, discussion and field training at an intersection. The field training is a very critical part of our training process. For most individuals this is the first time they experience or comprehend the danger and risk involved in standing in the middle of traffic. Our goal at this point is to instill confidence and to reiterate the handbook instructions. -:5JJS-