FAAC, INC 3 -2002 - Laserfiche WebLink

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FAAC-_~ ~ ---~--- ~-INCORPORATED Full Service Extended Warranty Agreement F AAC's warranties do not include normal wear and tear or consumables. These would include, but are not limited to, scratches on screens, luminosity changes in monitors, projector bulb or instrument panel bulb replacement, printer supplies etc. 5. SERVICE FEES The fee for this agreement is determined by the prices set forth in the "FAAC Warranty and Service Policy and Price Schedule." Simulators which are added to this agreement are subject to the prices set forth in the then current schedule. Service fees will be invoiced annually as indicated in Schedule l. Payment by Customer is due 30 days after receipt of invoice from F AAC. 6. CUSTOMER CONTACT The customer must provide F AAC with the name, address and phone of an individual who will act as the contact between the Customer and F AAC. Requests for information or for scheduling preventive maintenance for the Simulator(s) included in the agreement will be directed to the contact person. 7. SERVICE VISITS This Agreement provides for an unlimited number of Remedial Maintenance visits per year for detecting and repairing hardware problems that are encountered in the Simulator. These visits are initiated at the request of a Customer by logging a maintenance call. F AAC will also provide Preventive Maintenance once per year on the Simulator. Where possible, preventive maintenance will be performed during remedial maintenance visits. Where separate Preventive Maintenance visits are required, they will be scheduled in advance with the mutual consent of F AAC and the Customer. Each Preventive Maintenance visit is initiated by F AAC by communicating with the contact person named in Schedule I of this Agreement. The customer is responsible for providing the Service Representative with full and free access to the Simulator(s), subject to security requirements, during the business days of Monday through Friday, and during the hours of 8:30 - 5:30 local time, excluding legal holidays. A specific request by the customer to provide service at other than these times may result in a premium charge per the F AAC Time and Material Price List. At the discretion of the F AAC Service Representative, service may be provided at hours other than those listed here with the consent of the Customer without a premium charge. Service visits under this agreement cannot be used for installation, de-installation, or re-installation of equipment. These services are covered under the F AAC Installation and De-installation Policy and Price Schedule, a copy of which may be obtained from FAAC. If F AAC makes a service visit under the agreement which, in F AAC's reasonable determination, is unnecessary or the cause of the reported problem is determined to have been the result of failures in non-F AAC equipment and should have reasonably been detected by the Customer as such, then the visit will be charged at the regular rates in the F AAC Time and Material Price List. Revised 09/16/02 4