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<br />FAAC c----/ <br />~ ----~- <br />!---INCORPORATED <br /> <br />Full Service Extended Warrauty Agreement <br /> <br />a hardware assembly. For example, a problem in a specific assembly may be identified through the <br />phone support service of F AAC and the problem can be resolved by the customer returning the <br />assembly to F AAC, or a complex update to the hardware may be needed and it can be done more <br />reliably in the factory setting of F AAC. <br /> <br />F AAC may also request that the customer return an assembly to F AAC for repair. <br /> <br />The customer is responsible for shipping costs to send customer assemblies to F AAC. F AAC will <br />pay for return shipment of customer assemblies to the customer's site. <br /> <br />Arrangements for returning hardware assemblies are made by contacting the F AAC Service <br />Department. A Return Authorization number must accompany all hardware returned to F AAC for <br />repair or replacement. <br /> <br />14. PART REPLACEMENT <br /> <br />F AAC has the option of repairing or replacing a part that has been found to be defective. If in <br />FAAC'sjudgement, there is a failure in a part that cannot be repaired, either at the customer site or <br />the F AAC factory, F AAC will replace the faulty part. The customer is responsible for shipping <br />costs required to send customer parts to F AAC. F AAC will pay for return shipment of customer <br />parts to the customer site. A Return Authorization number must accompany all hardware returned <br />to F AAC for repair or replacement. <br /> <br />In no event will the cost of repairing a defective part exceed the cost of replacement. Faulty parts <br />which are replaced by F AAC under this agreement become the property of F AAC. <br /> <br />15. TRAVEL EXPENSES <br /> <br />The cost of travel, hotel, meals and other expenses incurred by a Service Representative, in <br />providing the visits allowed under this agreement, is included in the price of this agreement. <br />Expenses incurred under time and material effort are discussed in the F AAC Warranty and Service <br />Policy. <br /> <br />16. RESTRICTIONS <br /> <br />F AAC is not responsible for repair of damage, under this contract, resulting from any of the <br />following: <br /> <br />a. accidents <br /> <br />b. misuse or abuse by the customer or third parties <br /> <br />c. movement of equipment <br /> <br />d. failure of electrical power, or air conditioning, or extremes in humidity or temperature <br /> <br />e. attempted maintenance by other than F AAC Service Representatives, unless the <br />maintenance operation is directed by a F AAC Service Representative <br /> <br />Re,,'jsed 09/16/02 <br /> <br />6 <br />