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<br />~ent. tiY".' t"U>;)J.j <br /> <br /> <br />, 1'+1 Uo.JC::::::lIUj <br /> <br />.'tVII-~U-U. j loVVMr,IJ <br /> <br />~ag. 8/14 <br /> <br />3. MaIntenance <br /> <br />3.1 FOSI will provide Client with ongoing mamlell8DCe seIVices during the Maintenllnce Period. <br />Such services w!l include: . <br /> <br />3.1.a toll free tdephoo. consultation on th. use of th. Product and ....ist~. in elTor <br />isolition and conecnon; . <br /> <br />3.I.b Ibe provision of problem solutions relating to the Product installed ror the Client; <br /> <br />3.I.c prompt invesligatioo e.nd resolution or any errors, defects Dr other problems reponed <br />to PDSI; . <br /> <br />3.l.d Updates to the Product as they become available <br /> <br />3.2 Term,jnation ofMainteOlncc and Support Oblisalions <br /> <br />3.2.a. PDSrs maintenance and support obligadons heteundei ahallteiminate on tlle firsl <br />annivenary of the Delivery Dale and. tbeteaftet on su~queot lIlDiversarles of the <br />Delivel}' Date, unless Client elects to putehasc additional support by payment of the <br />Main~e F.. (u apcdfied in ~0Il4.t.. below) ; <br /> <br />3.2.b. PDSr. mainl:nance o1KIsupport obll8ations "e~ shall terminote automatically <br />upon lb. modification of th" Product excluding ~latcd do<>,...""tation (or auy pDltion <br />thereo!) by OicnL ,. .', , <br /> <br />". . '.. <br /> <br />3.3 ObligatiolU bypjeots with MainlelWlce .. '. .',,,~ __ ..''-,'',,'. <br />, ~ . :' .~~;":';?~;(:J:t"...:2,~ : . <br />3.3.a Client agReS to limit mainle~ee support ~1Is to PD$Ilo cv.:o named l;~c~n;n;.' .;'1.;i.~ , <br />prlmary.and ~ s<>conduy. CliCilt wlIl proV11W thes~ "ames t9 PDSl,~ ~:-'::' ,S;-: '''f(~''1, , <br />mstl&liOD.. Client may lllodllY contacl names every Ilx mo~ths, or IS ~ '!illy ;:. ,:~5-:;~ ; <br />POSI. :': .. ',::~"'? ~>~'~ ~'.':,}~,~t 't. <br />3.3.b Client will provide PDS! with 24 hour dial- up compIitcr acCess to the PrOdii~1 jot " .: :;;):r. ';' <br />problem illvatigation, analysis and other mamlcnacee needs. POSt a~ 10 Inforin :'~/ (%', <br />ClIent of the nature or its dial up activities and obtain Client approval priOt to each . :: <br />ACcess. <br /> <br />- , <br />",";.' <br /> <br />3.4 <br /> <br />Effect"oCTcrminatioD orMaintl!n:ance and S~port ObliRstiOM. In the event that PDSrs <br />maintenance and suppon obliBatiollS are terminated in accot<\ance willi the tllnnJ and <br />conditions of the Agrcelllell~ Client shall have no turther ri&bts to Updates or support for the <br />Pr<XiuCL ' <br /> <br />.,.; <br /> <br />"; . <br /> <br />4. Payment. <br /> <br /> <br />4.1 I.icen.e Fee. Clienl agrees to p'y PDS] the License Fee ..1 forth ill Schedule A hereto in <br />accordance with the Pa)'lUlll Schedule let forth In Schedule A hereto. <br /> <br />4.2 Maintenance Charae. Client agrees 10 pay PDSllbe annual Maintenance Support Plan r.e let <br />forth in Sebedule A ru:rclO on the Delivery Date. Clicnl akno\vlcdges that the Malnlonaoce <br />Support Plan fo.;. bued on number ofCMS users and will Dierease ifCMS users arc added <br />during the Maintenance Period, Additional Maintenance Support Plan charge. for additiooal <br />CMS lUers added during the Maintenance Period will be invoiced upon OCCW1'cnce for the <br />lUT\OUOl pronted to the cad of rile cum:nl Maintenance peri<Xiand p.ymenl is due within 30 <br />days of invoiet date, For ..ch eOlUecutive year !hereaner that Oiollt choose> 10 contiuue the <br /> <br />3A E.<eo.... Porl., S\lH. 210 . Imno. C.l;lorn;a 926 I~ <br />9A9/~7J.-737~ . ~9A9/756-56J.O <br />