Laserfiche WebLink
• <br />• <br />Warranty & Maintenance Support Version 2.5 Guidelines & Options <br />1. INTRODUCTION <br />This document provides a detailed description of the service programs currently available to <br />CompuDyne's warranty and maintenance clients covered under the Master Support Agreement (MSA). <br />This document defines all standard and optional support programs, explains the procedures that clients <br />must follow to take full advantage of the programs offered, and clarifies the client's and CompuDyne's <br />responsibilities. <br />As part of CompuDyne's ongoing commitment to its clients, we provide a comprehensive and beneficial <br />support services program. In response to client recommendations, we have refined our internal support <br />methodology and augmented our technical support capabilities. As a result, we are pleased offer a variety <br />of enhanced services to our clients under the CompuDyne warranty and maintenance programs. <br />CompuDyne's warranty and maintenance programs maximize the integrity of the client's system and <br />minimize the potential for serious problems. The warranty and maintenance programs offer various levels <br />of operational and technical support as well as provisions for CompuDyne software upgrades. <br />THE SERVICE PROGRAMS AND THE TERMS AND CONDITIONS CONTAINED HEREIN ARE <br />THOSE AVAILABLE AS OF THE DATE OF THIS DOCUMENT; HOWEVER, SUCH SERVICE <br />OFFERINGS, TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE. <br />CompuDyne — Public Safety & Justice, Inc. December 1, 2005 Page 1 <br />