TIBURON (FORMERLY COMPUDYNE - PUBLIC SAFETY - SOFTWARE LICENSE) 2006

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Warranty & Maintenance Support Version 2.5 Guidelines & Options • 3.1.3.2 ENHANCEMENT REQUESTS If a client would like to add a feature that will enhance their system, they can submit an enhancement request to the CSC. The CSC logs all enhancement requests in the CCS system. Once the request is entered in the CCS system, it is assigned to the client's Project Manager or Account Manager, who works with the client and CompuDyne's Product Management staff) to define the requirements and develop a price quote for the work involved. The CSC and the Project Manager or Account Manager monitor the progress of the request from the date the request is entered to the issuance of a price quote. CompuDyne's goal is to provide enhancement quotes to clients within 14 days for minor enhancement requests and within 30 days for more complex requests. 3.1.3.3 STEERING COMMITTEE ISSUES Clients can submit a Steering Committee request for discussion and potential inclusion in CompuDyne's baseline when they encounter a situation where a system change or additional feature would enhance the functionality of the system. Submitted Steering Committee requests are posted on CompuDyne's website in the password protected area for client viewing. 3.2 EMERGENCY AFTER HOURS ASSISTANCE Emergency assistance after regular business hours is subject to the following special condition: 24 x 7 support is standard for all CAD, Corrections systems (CMS, IMS and JMS), and Message Switch systems. Remote support for Priority 1 TSRs is provided at any time of the day. If a client selects the 24 x 7 service option for any other CompuDyne applications, remote support for Priority 1 TSRs for those applications is also provided at any time of the day. If a client requests after hours support for an • application without 24 x 7 coverage, support is subject to a call -out fee. CompuDyne — Public Safety & Justice, Inc. December 1, 2005 Page 6