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• TABLE OF CONTENTS <br />GeneralInformation ................................................................................... ..............................3 <br />General Project Management <br />Responsibilities........................................................................................ ..............................4 <br />Task 1: Project Initiation Meeting and Timeline Definition .............................................. ..............................6 <br />Task 2: 24Seven RMS Business Practice Review .......................................................... ..............................8 <br />Task 3: 24Seven System Administrator and SQL Report Services Training ................. .............................10 <br />Task 4: 24Seven Release Installation ............................................................................ .............................12 <br />Task 5: 24Seven System Interfaces ............................................................................... .............................13 <br />Task 6: 24Seven Code Table Training ........................................................................... .............................14 <br />Task7: 24Seven User Training ...................................................................................... .............................16 <br />Task 8: 24Seven Production Cutover ............................................................................. .............................17 <br />I• <br />is March 10, 2006 Page 2 of 19 Pages SIA Exhibit A — SOW <br />