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<br />"-' <br /> <br />'wtI <br /> <br />BUYERlIWS Agreement, Page 0-1 <br /> <br />EXHIBIT G - SOFTWARE AND HARDWARE MAINTENANCE AGREEMENT <br /> <br />G.1 TERM. <br /> <br />G.1.1 Initial Term. The initial term of this Agreement shall commence on the date of <br />Acceptance and shall extend for a five (5) year period. <br /> <br />G.1.2 Renewal Terms. This Agreement shall be renewed thereafter, automatically for <br />successive one-year terms, unless BUYER gives IWS ninety (90) days prior <br />written notice of its intention not to renew this Agreement. <br /> <br />0.2 MAINTENANCE SERVICE TO BE PROVIDED. <br /> <br />" <br /> <br />0.2.1 General. During the initial term of this Agreement, and any renewal term thereof, <br />IWS shall provide to BUYER maintenance service with respect to the System <br />consisting of (I) Preventive Maintenance as described in paragraph 0.2.2, (ii) <br />Remedial Maintenance as described in paragraph 0.2.3, and (iii) Extra Services as <br />described in paragraph 0.2.4, all in accordance with and subject to the terms and <br />conditions of this Agreement. <br /> <br />0.2.2 Preventive Maintenance. Preventive Maintenance shall consist of all maintenance <br />service, other than Excluded Services as defined in paragraph 0.2.5, performed <br />by IWS in accordance with a predetermined schedule and independently of any <br />System Failure, for the purpose of maintaining the System in good working order. <br />Preventive Maintenance, which shall require quarterly, semi annual, and annual <br />maintenance work and shall be performed by IWS personnel on normal working <br />days between the hours of 8:00 a.m. and 4:30 p.m. or as otherwise arranged. <br />Pursuant to the provisions of the IWS's maintenance manual and in accordance <br />with a schedule mutually acceptable to BUYER and IWS, consistent with <br />BUYER's operating requirements and the specific needs of the System as <br />determined by IWS from time to time. <br /> <br />For the purpose of this agreement, Normal Business Hours shall be from 8:00 <br />a.m. to 4:30 p.m. on working days, i.e. Monday - Friday except holidays. <br /> <br />0.2.2.a. Quarterly Maintenance shall include, but not limited to, IWS's personnel <br />performing a quality control check of the system to assure BUYER that the <br />system is performing at the prescribe standards for System functionality. <br /> <br />0.2.2.b. Semi Annual Maintenance shall include the Quarterly Maintenance III <br />addition, but not limited to, a general cleaning of the system. <br />