CALIFORNIA PROPERTY SPECIALIST, INC. (CPSI) 1 - 2006

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9.3 Relocation Oversight on Residential Displacements - Distribute 55 to 70 Relocation Packages to consultants in accordance with City staff directives. Coordinate and track communications, progress, and consultant success, via an approved tracking report. 9.4 Purchase Price Differential or Rental Assistance Payment Entitlement - Review entitlement packages submitted to the City for approval, in accordance with applicable rules and regulations. This will include but not limited to market data, selection of most comparable properties, completion of necessary data forms and calculation of entitlements. The Oversight Team will coordinate approval of the relocation assistance entitlements and document the file accordingly. 9.5 Moving Options - Upon submission by consultant, review requested moving entitlements based on room count or if necessary, submitted moving bid estimates. When required, provide guidance to the Relocation Consultant regarding the selection of a moving option, prepare moving agreement, obtain signatures, if required, and monitor move. 9.6 Prepare and Deliver Notices - Prepare and deliver to relocation consultant all residential entitlement letters, 90 -Day Notices to Vacate and, if applicable, 60 -Day and 30 -Day letters. 9.7 Relocation Advisory Assistance - Provide direction to the relocation consultant regarding relocation advisory assistance from the initiation through completion stages. Advisory services consist of providing housing referrals, determining relocation needs, explaining benefits, performing housing inspections, providing transportation as needed to displacees searching for replacement housing, providing counseling or advising of other sources of assistance that may be available. 9.8 First Level Appeals - Coordinate and handle first level appeals, if required 9.9 Relocation File Documentation - Thoroughly document all contacts with relocation consultant and/or the displacee. Documentation will include thorough diaries and copies of all correspondence and e- mails. 9.10 Relocation Payment Packages - Review claim packages, process and submit to City staff for approval. File documentation will be maintained to assure compliance, audit and payment verifications. 10.0 BUSINESS RELOCATION ASSISTANCE —COMPLETED BY OVERSIGHT TEAM TASK NO. 10.1 Relocation Payment Eligibility - Determine potential eligibility for relocation payments by reviewing eligibility criteria and case data. Document in case file if displacee is entitled to business relocation payments, including moving and related expenses, reestablishment payment (maximum $10,000) and a Site - Search payment (maximum $1,000) or In -Lieu payment (maximum $20,000). 10.2 Business Relocation Packages - Prepare "Relocation Package" in accordance with City approved format. The "Relocation Package" will include a receipt form (listing contents of Relocation Package) General Information Notice, Notice of Eligibility, Relocation Brochure, Title VI information, Certificate of Occupancy Statement, Language Translation Statement, and Loss of Goodwill Statement. Before distribution to the relocation agent, the complete Relocation Package will be submitted to the City Attorney's office for approval. 10.3 Identify Displacee's Needs - Personally interview the displacee to identify in detail displacee's needs and problems. Present Relocation Package and provide advisory assistance by explaining in detail the options for payment of reasonable moving expenses, reestablishment and site search reimbursements. CPSI 8of20 „d,.,, ...,.,,R..