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A-2006-089 1' ;:_..t_'a:iat d Nos,e.tti)Ci 'ls€ BANDWIDTH cogent 1015 3lst StreetWashington,DC 20007 C o M MU N I C A T I O N S CUSTOMER RENEWAL FORM ph: 703-456-7916 NORTH AMERICA fax: 703-935-8783 Optical' 1 tt t e r n e.t; www.cogentco.com CONTRACT 1 JCL: t I:NTS The entire Customer Subscriber Agreement(CSA),entered into between (I)the Customer Renewal Form Customer and COGENT,is made up of the documents listed here. All prior (2)the Terms(Attached. Must be initialed by Cogent and Customer.) agreements,proposals,representations,statements,or understandings, _J3)the SLA(http://www.cogentco.comlfiles/ps internet/SLA off internet.pdf) whether written or oral,concerning such Services,are superseded. (4)any Riders or Addendums attached. TERMS I.Customer is responsible for compliance with all teams of this Agreement,including without limitation,payment obligations(without regard to Customer's ability to charge for Services used by or purchased from it by its subscribers and end-users),and any solicitation,service requests.creditworthiness,customer service.billing and collection of its subscribers and end-users,if any.Customer must accurately complete the Order Fonn.Changes in the Order Fonn made by or on behalf of Customer may result in delays for which COGENT is not responsible.Capitalized terms atedefined in the text of the Tents or Definition section of the Terms. 2:Customer must cooperate with COGENT in the installation process,including being physically present at the time of installation and must provide access to the designated buildings phone closet(s)on the datc(s)agreed to by COGENT's Installation Coordination Department.Such building access and escort must also be provided to other necessary personnel to perform the installation of the Service connection.Customer's failure to provide access shall not suspend the bill start date. 3.Service in the United Slates is provided by Cogent Communications,Inc.,and in Canada by COGENT-s wholly-owned subsidiary,Shared Technologies of Canada,Inc. OPERATIONAL CONTACTS Service Provisioning: provisioning3cogentco.coln Sales: salesacogentco.com Billing: billingOcogentco.com Termination: termsAcogentco.com Customer Care: support(a cogentco.com NOTES SIGNATURE CUSTOMER AGREEMENT: Please sign here to indicate your acceptance of the entire Customer Subscriber Agreement. Customer Cogent Communications Check here if Agent ❑ Name: David N.Ream Sales Rep Name: John Clifford Title: City Manager Phone: 703-456-7916 Cell: Date: t.1/24 U Email: jclifford@cogentco.com Signature: pa "--_ Approval Signature: VP of Sales ATTEST Patricia E,Healy Clerk of the Council J APPR �VED AS TO FORM: • I 0 EPH W.FLETCHER City Attorney