PRC PUBLIC SECTOR INC. 1 - 1999 - Laserfiche WebLink

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1.4 PRC SOFTWARE MAINTENANCE SUB -AGREEMENT b. Customer assigning at least two technically capable individuals, as required by PRC to assist PRC in performing its services hereunder. C. Customer performing system and file backup procedures as instructed by PRC. d. Customer establishing an on-site dial-up line to enable PRC to remotely access the Software System. Customer, in accordance with a schedule mutually agreed upon by PRC and Customer, shall connect the dial -in modem, at customer's cost and expense, in order to enable PRC to remotely access the Software System. Customer shall also compile programs and run appropriate tests following each remote access by PRC e. Customer shall be responsible for controlling security and access to the computer systems. The Customer shall connect the dial -in modem in a timely manner to allow PRC to perform maintenance activities, and the Customer shall provide the appropriate usemames and authorization codes to PRC whenever maintenance work is to be done. f. Customer shall not perform any modifications or enhancements to the Software System or allow any person or entity not specifically authorized by PRC to perform any modifications or enhancements to the Software System. g. During the term of the Master Maintenance Agreement, and any subsequent extensions of the term, Customer shall provide PRC with a verified copy of the system back-up on an annual basis, at no cost to PRC, for use in assisting the Customer during disaster recovery efforts if requested. wsnlY al: u The term during which PRC shall be obligated to perform under Section 2 shall commence September 1, 1998, and, unless terminated pursuant to the PRC MASTER MAINTENANCE AGREEMENT shall continue for a period of five years. PRC and Customer may, by mutual agreement in writing, renew the term or any renewal thereof, for an additional period of one year. Document prepared February 9, 1999 Page 3