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PRC SOFTWARE MAINTENANCE SUB -AGREEMENT <br />AGREEMENT effective September 1, 1998, between PRC Public Sector, Inc., 1500 PRC <br />Drive, McLean, VA 22102 ("PRC") and the City of Santa Ana Police Department ("Custom- <br />er"). <br />1. <br />2. <br />For the purpose of this Agreement, the "Software System" shall mean the computer <br />software system identified in Exhibit A. <br />a. With respect to the Software System, PRC agrees to perform, or cause to be per- <br />formed, the following maintenance services: <br />i. PRC will retain a complete copy of the Software System source code. <br />ii. If during the term of this Agreement, (a.) the Customer discovers defects <br />in the Software System such that same will not perform in accordance with <br />PRC's design; (b.) the Customer notifies PRC of such defects; and, (c.) <br />such defects are reproducible, then PRC shall provide, or cause to be <br />provided, timely corrections of such defects. <br />iii. If problems arise concerning the Software System, PRC will provide a <br />reasonable amount of telephone assistance within the schedule and charges <br />stated in Exhibit R <br />iv. If Serious problems arise (see 3. Severity Leven and the Customer cannot <br />correct them by following system management procedures previously <br />supplied by PRC, PRC will provide assistance to restore computer system <br />operations 24 hours a day, 365 days a year without additional charge to the <br />Customer. <br />Document prepared February 9, 1999 Page 1 <br />