VISIPHOR CORP 1 -2006 - Laserfiche WebLink

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DELIVERABLE ACCEPTANCE APPROACH Santa Ana PD will appoint a Project Acceptor who is authorized to "sign off' on milestone deliverables and "accept" the solution. The Project Acceptor will participate with the Visiphor Project Manager for the resolution of all issues. The Project Acceptor, along with the Visiphor Project Manager, are responsible for completion and sign off of all testing identified in the Project Plan /Schedule. VISIPHOR is responsible for preparing the Deliverables as described in this Statement of Work. The deliverables will be managed as identified in the Project Plan /Schedule. Upon receipt of a Deliverable, Santa Ana PD will have a defined period within which to review the item ("the Acceptance Period") based on the noted Acceptance Criteria identified in the Project Plan / Schedule and to notify Visiphor in writing of its acceptance or rejection based on its review results and as the Deliverable relates to the Statement of Work scope. If Santa Ana PD has not given notice of rejection within the Acceptance Period, the Deliverable will be deemed to be accepted. Non-Software Deliverable (eg. Documentation and Training) Upon receipt of anon-software Deliverable, Santa Ana PD shall have an Acceptance Period of five (5) business days. Software Deliverable. Upon receipt of a Software Deliverable, Santa Ana PD shall have an Acceptance Period of fifteen (15) business days. For a deliverable to be rejected, the reason for rejection must be documented in writing clearly stating the issue, expected resolution and severity. The Project Acceptor and Project Manager will then meet to discuss the issues and determine an appropriate resolution. Issues will be categorized by Visiphor into severities as follows High -High impact to the project if not corrected. Very important. The issue must be resolved within 30 business days. Medium -The issue does not prevent acceptance, however, it is a condition of acceptance. Conditions may state that the issue be resolved within a specified timeframe mutually agreed upon. Or that some aspect of the issue be resolved before acceptance while another aspect resolved after acceptance. Low -The issue is not required for acceptance and is not a condition of acceptance Upon resolution of the issues affecting acceptance of a deliverable, the deliverable will be resubmitted for acceptance. Again, if a concern is raised, the deliverable may be rejected. The cycle of submission, rejection may only repeat twice. If a third cycle is necessary, the issue must be escalated by the Project Acceptor and Project Management to their respective superiors for resolution. If the Santa Ana PD fails to respond within fifteen (15) business days of the final submission, the submission will be considered accepted. If a deliverable is rejected, the Acceptance period is not extended for issues outside of the reason for rejection. Visiphor Corp. Page 40 of 41 Version 1.0