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TSRs for Priority 2, 3 and 4 calls are assigned to the applicable technical team for review, assessment, scheduling, <br />and resolution. Regular TSR reviews between the customer and the Project Manager or Account Manager will allow <br />Abbey Group technicians to focus on problem resolution and improve the TSR resolution time. <br />Exhibit F March 9, 2006 Page 2 <br />Master Support Agreement <br />Priority 1 TSRs reported during regulaz business hours are logged and assigned to an Abbey Group technician for <br />investigation and resolution as soon as the information is gathered from the reporting person. Priority 1 TSRs may <br />be reported 24 hours a day, 7 days a week. <br />