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Attachment A-5 TRAINING PLAN Abbey Group will provide Administrator, Train-the-Trainer, User training, and Specialty training. Administrator Training Administrator training is designed for the individuals (recommended between 2 and 4) that will maintain the JCMS. The training consists of approximately 40 hours and must be completed prior to Train the Trainer, User, and Specialty Training. We train the JCMS system administrators how to set up all agencies configurable areas of the application. These configurable areas include: • Housing Locations • Property Locations • Edit tables • User Authorizations • Billing Administration • System Settings • Visitation Settings • Workstation Properties • State Statute Table • Microsoft SQL Enterprise Manager j_system table and jc_system table • Pre-booking (Mobile) application configuration The system administrators will receive training on the application functionality of JCMS. By understanding the operational values of JCMS the system administrators will be more able to make decision as to the value of making request for change to the application. They will also receive extensive training on the operation design of JCMS. Abbey Group trainers will work very closely with the JCMS system administrators in developing the business rules for the use of JCMS. These business rules will be incorporated into the training model used to train the agencies trainers, users, and specialty users. Our administrator training is very comprehensive by providing instruction on how the JCMS handles the a housing location for every inmate, intake or holding locations for the maximum number of inmates held during processing in intake, extra housing locations in case of overcrowding, a property location for storage for each inmate housed, every agency that is billed for inmate housing, each workstation may have special usage with special devices such as used for booking; have a fingerprint reader or signature capture pad or both, etc. There a numerous edit tables throughout JCMS. Each must be set up to conform to the agency's standards. Administrator training does not provide training on the use of JCMS to the trainee. If the system administrator has the need for user training they must be scheduled into either one of the train the trainer or user training sessions. Train-the-Trainer Train-the-Trainer is designed for the individuals (recommended between 12 and 15 per session) who will train the agency users on JCMS. The training consists of approximately 40 hours and must be completed prior to User Training. The trained trainers will receive training on the application functionality of JCMS. By understanding the operational values of JCMS the trained trainers will be more able to make decision as to the value of making request for change to the application. They will also receive extensive training on the operation design of JCMS. The trained trainer will receive training on the business rules and JCMS as developed by the system administrators and the AGC trainers.