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Exhibit A: Statement of Work Attachment A-6 Definitions AFR Automated Field Reporting ALI Automatic Location Identification-a character-based data packet received from the Eg-1- 1 telephone service provider showing the address, ESZ, and other pertinent information about the caller's location. The ANI/ALI controller sending the 9-1-1 caller's telephone number to the 9-1-1 telephone provider's database derives ALI. ANI Automatic Number Identification-a character-based data packet giving the telephone number of who called 9-1-1. The packet is received as part of the E9-1-1 protocol and is decoded by an ANI/ALI controller at the Public Safety Answering Point (PSAP). JCMS Abbey Group Consultants Jail Corrections Management System software. Calltaker Designated person for receipt of incoming public safety telephone calls-for-service in the Communications Center and public access window area. This person has no unit command and control capability. COTS Commercial, Off-the-Shelf E9-1-1 Enhanced 9-1-1 telephone service providing ANI/ALI to the PSAP. Interface Hardware and/or software needed to transfer data between JCMS or RMS and other external systems or equipment. LAN Local Area Network (LAN). Microcomputers joined by a standardized network protocol into a well-defined group. MDS Mobile Data System. OCMS Orange County Message Switch Abbey Group Abbey Group Consultants RMS Records Management System-separate software application to collect and collate data from the JCMS system and collect additional data entered by users to create a permanent records of events. The RMS is used to generate reports to meet Local, State, and Federal requirements. Santa Ana End user of systems to be installed. SOW The Statement of Work (SOW) defining the tasks and software to be delivered (this document). WAN Wide Area Network (WAN). 22