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Description of Outcome Tracking System: <br />Please describe your organization's outcome tracking system that will enable you to fulfill the outcome selected above. <br />All LASOC clients' information is tracked through the Matrix Case Management System, a softwaze database program that has many <br />automated features, including enhanced automated eligibility screening, case evaluation, scheduling of clinic and office appointments, <br />and more. LASOC is revising the Matrix Database to provide options for measurable outcomes to be selected by the attorney to use for <br />assessment purposes in order to further understand whether or not performance criteria is being met. Once this revision has taken place, <br />LASOC employees will be able to locate all pertinent client information (excluding sensitive information such as Social Security <br />numbers) obtained at LASOC in a matter of seconds. As client information is obtained, it is input into the Matrix system and then <br />sorted into specific categories through a series of tags. These tags allow information for specific programs, clients or other resources to <br />be sorted and retrieved extremely quickly. Once wmpleted, this system will have the ability to track all Santa Ana CDBG information, <br />including client information, steps taken to help clients, and the eventual outcomes. Matrix will allow employees to extract all CDBG <br />information without having to sort through any other programs or clients in the process. <br />In addition to this, the Directing Attorney prepares extensive reports for the California Endowment fund. Every quarter, an extensive <br />statistical and financial report is prepazed for the HCAC program. every year an extensive performance evaluation of the HCAC's <br />activities is conducted. This performance evaluation measures outcomes in order to make sure that the program continues to benefit <br />clients at the highest possible quality. <br />Exhibit A-1 <br />Page 3 of 4 <br />