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<br />City of Santa Ana <br />Community Development Block Grant <br />Scope of Work <br />Name of Organization- Hotline of Southern California <br />Name of Funded Program- Hotline <br />Annual Accomplishment Goal <br />I. Total number of un duplicated clients (Santa Ana and Non-Santa Ana Residents) anticipated to be served by <br />the funded program, named above, during the 12-month contract period. <br />30.500 PERSONS <br /> <br />II. Number of only unduplicated Santa Ana residents to be served by the funded program, named above, <br />during the 12-month contract period. <br />3,015 PERSONS <br /> <br />Program and Funding Description <br />III. Description of Work - In the space below, describe the program to be funded during the 12-month <br />contract period. <br /> <br />The Hotline provides crisis counseling using trained volunteers who will provide non-judgmental, empathetic listening via the <br />telephone. In additon, they will provide current information and referral to the many agencies and community programs that can <br />help them with homelessness, fmancial assistance, clothing, food, legal aid, the loss of a loved one, treatment programs for alcohol <br />and drugs, healthcare, and mental health services. We will seek intervention if they are in crisis and notify family, friends or <br />healthcare professionals, if necessary. <br /> <br />IV. Activities funded by this grant - How will CDBG funds be used for the funded program? Narratively <br />describe the budget for the funded program illustrated in Exhibit B and B-1. <br /> <br />The Hotline will help at least 3,015 residents, individuals and families, from the City of Santa Ana in 2006-2007. The Hotline <br />volunteers and executive director will provide crisis counseling and current information and referral. They will seek intervention, if <br />required, and track clients at risk who need additional assistance. All clients will be logged into the outcomes database and tracked <br />to conclusion. The executive director dedicates 84% of her time to program services. She oversees the volunteers and provides <br />assistance on the crisis lines. <br /> <br />Exhibit A <br />Page 1 of2 <br />