Laserfiche WebLink
<br />. <br /> <br />Description of Outcome Tracking System: <br /> <br />Please describe your organization's outcome tracking system that will enable you to fulfill the outcome selected above. <br /> <br />All volunteers and staff taking client calls on the Hotline or making reasurrance calls to the homebound will fully record each call on <br />the 'Call Log'. The Executive Director or assigned staffwill review each 'Call Log' on a daily basis for accuracy and to determine <br />CDBG eligibility based on current HUD guidelines. <br /> <br />Client information includes age, gender, city, ethnicity/race, income, head of household, family size, CDBG eligibility and call <br />resolution. Each 'Call Log' entry is entered on a daily basis into our automated call reporting/outcomes program, JABR, The <br />Executive Director or assigned staff will provide written reports to the Board of Directors monthly, or as requested. <br /> <br />The JABR programs tracks meaningful outcomes as follows: <br /> <br />Meaningful Outcome # I - <br /> <br />Families and individuals will find the resources they need to help them with their immediate problems of depression, anxiety, substance <br />abuse, domestic violence, homelessness, or financial need. <br /> <br />Meaningful Outcome #2 - <br /> <br />Familes and Individuals will find the resolutions to their problems helping t provide a safe environment and create stability in their <br />lives. <br /> <br />We will ask caller to call back or we will follow-up on the calls. Clients requiring follow-up are generally high-risk, i.e. suicidal, <br />domestic violence, child or elder abuse. We will follow-up by making wellness or reassurance calls to the client, a family member, or <br />referred to program or agency. We will track clients as long as needed. <br /> <br />Exhibit A-I <br />Page 3 of 4 <br />