Laserfiche WebLink
Table of Contents <br />SECTION ONE — SUPPORT COMMUNICATIONS AND CONNECTIVITY..............................................................9 <br />A. TRITECH APPROVED METHODS OF CONNECTIVITY.............................................................................................................9 <br />1. Approved VPN Connectivity Methods and Clients..................................................................................... <br />................. 10 <br />2. Alternate Forms of'VPN Connectivity ............................................................................................................................ <br />14 <br />3. User Access and Passwords............................................................................................................................................14 <br />4. Discontinued Supportfor ISDN Connectivity ............................................................................................................... <br />16 <br />5. Back -Up Connectivity through RAS...............................................................................................................................16 <br />SECTION TWO — CUSTOMER RESPONSIBILITIES FOR INSTALLATION AND TRAINING <br />.........................19 <br />A. SUPPORT CONNECDVITY INSTALLATION............................................................................................................................ <br />19 <br />B. NETWORK CABLES............................................................................................................................................................... <br />19 <br />C. STAGING AREA.....................................................................................................................................................................20 <br />D. TRAINING SCHEDULE........................................................................................................................................................-.20 <br />E. TRAINING LOCATION........................................................................................................................................................... <br />21 <br />F. WINDOWS/MOUSE EXPERIENCE.......................................................................................................................................... <br />21 <br />G. TRAINING GROUND RULES.................................................................................................................................................. <br />22 <br />SECTION THREE - CABLE REQUIREMENTS — EIA/TIA 586B WIRING STANDARD.......................................23 <br />SECTION FOUR - PHYSICAL AND ENVIRONMENTAL REQUIREMENTS FOR COMPUTER ROOM ....... 25 <br />A. COMPUTER ROOM............................................................................. <br />B. ENVIRONMENTALSPECIFICATIONS.................................................. <br />C. ELECTRICAL AND PHYSICAL SPECIFICATIONS FOR EQUIPMENT..... <br />..25 <br />28 <br />APPENDIX A — ADDITIONAL VPN INFORMATION.....................................................................................................30 <br />Site Preparation and Support Connectivity Guide, V3.1 dated 8.12.2005 Page 3 of 13 <br />TliTech Software Systems - Confidential & Proprietary <br />