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Exhibit A: Statement of Work <br />Attachment A-5 <br />Definitions <br />AFR Automated Field Reporting <br />ALI Automatic Location Identification a character -based data packet received from the E9-1- <br />1 telephone service provider showing the address, ESZ, and other pertinent information <br />about the caller's location. The ANI/ALI controller sending the 9-1-1 caller's telephone <br />number to the 9-1-1 telephone provider's database derives ALI. <br />ANI Automatic Number Identification character -based data packet giving the telephone <br />number of who called 9-1-1. The packet is received as part of the E9-1-1 protocol and is <br />decoded by an ANI/ALI controller at the Public Safety Answering Point (PSAP). <br />VisiCAD The TriTech Computer Aided Dispatch system software. <br />Calltaker Designated person for receipt of incoming public safety telephone calls -for -service in the <br />Communications Center and public access window area. This person has no unit <br />command and control capability. <br />COTS Commercial, Off -the -Shelf <br />Dispatcher Designated person for performing public safety command control of resource functions <br />within the Communications Center. <br />E9-1-1 Enhanced 9-1-1 telephone service providing ANI/ALI to the PSAP <br />Interface Hardware and/or software needed to transfer data between CAD or RMS and other <br />external systems or equipment. <br />LAN Local Area Network (LAN). Microcomputers joined by a standardized network protocol into <br />a well-defined group. <br />Mobile Mobile Data System. <br />RMS 24/7 Records Management System —separate software application to collect and collate <br />data from the CAD system and collect additional data entered by users to create a <br />permanent records of events. <br />Santa Ana End user of systems to be installed. <br />SOW The Statement of Work (SOW) defining the tasks and software to be delivered (this <br />document). <br />WAN Wide Area Network (WAN). <br />27 <br />