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Standard E-9-1-1 Interface <br />TriTech Software <br />Example: <br />Date Time <br />Activity <br />Comment <br />Date time of the log entry <br />ANI/ALI <br />ANI/ALI Line ID ## is <br />Response_ANI/ALLid: #### <br />not mapped to any workstation. <br />3.2 Use Case: Call -Taking Display Method <br />Through the E911 Interface setup, the SA can specify the method by which the data is displayed <br />within VisiCAD: <br />• Import the E911 data directly to a new Emergency Call -Taking Screen when the VisiCAD <br />workstation receives the notification from the Interface to process the call. <br />• Display a Verification pop-up window, asking the VisiCAD user to either accept or decline <br />the E911 data prior to displaying the new Emergency Call -Taking Screen. <br />• Create an incident within VisiCAD without call-taker/Dispatcher intervention <br />The Verification pop-up window option offers a confirmation dialog asking the user to either <br />accept or decline the E911 information. If the user declines, the E911 data will be discarded and <br />the resulting new Emergency Call Taking Screen will be blank. If the user chooses to accept the <br />E911 information, the ANI/ALI information will be imported into a new Emergency Call Taking <br />Screen. <br />If the option to create an incident without user intervention is selected, the E911 interface will <br />use the E911 data to create an incident in VisiCAD with additional configured default data, such <br />as Problem/Nature, to complete the required fields. <br />3.3 Use Case: Populating Data into Emergency Call -Taking Screen <br />With the Accept selection on the Verification screen, or the direct import to the Emergency Call - <br />Taking Screen, a new Emergency Call -Taking Screen will be displayed with select mapped E911 <br />data populated into the fields. The following information can be transferred to the Call -Taking <br />Screen, depending on mapping options: <br />Call Back Phone Number <br />• Caller Name <br />• Address (House Number, Directional, Street)' <br />• Caller Location (same as address, but will not be overwritten by geo-validation) <br />• Apartment and/or Building <br />• Location Name' <br />• City" <br />• State' <br />indicates field may be overwritten with geo-validation process <br />Additionally, any field identified in the E911 Interface, including ESN Text, maybe mapped to <br />incident comments, either as presented in the data message, or with configured header/label <br />information. <br />The ANI/ALI data stored in the database will be updated with the Master Incident ID of the new <br />incident created. <br />Interface Requirements Document 5 of 11 <br />