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. . . Warranty . . .. . . . . .. . .. . . . . . . . .. . .. . .. . It . t .. .. " . ., " " I .. " " . . - Daktronics, Inc. Platinum@ Service Plan 1 1.1 Service Plan Categories Extended Service Agreements are a pari of the initial equipment sale. They add the features of the selected coverage type to the coverage provided under Daktronics Standard Statement of Warranty and Limitation of Seller's liability (Daktronics Publicatian SL-2374). Extended Service Agreements are activated upon product shipment unless otherwise noted. Service Agreements are agreements that are sold separate from the initial equipment sale. The services provided in these agreements are defined only by the selected service type and are priced to cover ongoing service of the system which consists of the equipment listed. Service agreements are activated when signatures from both the Customer and Daktronics Customer Service personnel are affixed. Service agreements are void if payment or payments are not current. Definition of Coverage Type Platinum: Electronics Paris Coverage Plus On-Site Labor: Under a Platinum Agreement, Daktronics provides service of electronic assemblies or components including anyon-site labor to repair, exchange, or replace failed parts or assemblies. Travel and any needed equipment rental for normal access is included. Daktronics will monitor pixels and filters and advise the customer of any preventative service requirements that might arise. If desired, Daktronics will provide these preventative and any desired routine service functions on a time and material basis, billed separately from this Agreement. This service plan includes one and only one system checkout per year by a Daktronics technician or the Local Authorized Service Representative. This system checkout may occur in conjunction with a service call, at Daktronics discretion. Daktronics, Inc will have sole discretion with regard to selecting the parties delivering services under this agreement. 1.3.1.1 Daktronics will replace failed LED pixels, (on-site labor included), if greater than 0.5% of the total number of pixels in the sign have failed in a year, provided the sign is installed with the recommended ventilation/air conditioning system for its location or other than normal wear and tear. Air conditioning systems must be maintained according to manufacturer's specifications. Daktronics defines pixel failure when the pixel will no longer emit light. Pixel repair will be performed at the Daktronics Repair Center. As with all LED signs, the LED display will eventually degrade to the point where it will need to be replaced even though the LED's will still be operating. This agreement does not cover LED degradation. 1.3.1.2 Radio equipment: Daktronics, Inc. will repair or replace failed radio components. Daktronics defines radio component failure as a radio component that does not transmit or receive data properly. Local site interference or obstruc~ons may cause intermittent or complete failure of radio performance. This Agreement does not include the provision of replacement communication methods (such as wire, fiber optic cable, conduit, trenching or other solutions) for the purpose of overcoming local site interference. 1.3.1.3 Certain failures may result in a required total replacement and/ar upgrade of any or all of the components in the system. In the event of a failure, the component will be checked thoroughly and if the component can be repaired or replaced, the costs of the repair or the replacement pari are included in this Agreement. If the component cannot be repaired or replaced for whatever reason, including obsolescence, then the Customer shall be responsible for the difference in cost between the upgraded component and the cost of the repaired or replaced component to the extent the cost of the upgraded component exceeds the cost of the repaired or replaced component. Further, the Customer shall be responsible for any additional upgrades required by the upgraded component in the integrated system. 1.3.1.4 The Customer is responsible for routine operator, routine maintenance, and preventative maintenance functions, including maintenance of ventilation/cooling systems (if applicable), routine filter changes, and routine lamp replacement (if applicable). Failure by the Customer to properly maintain filters and the ventilation system will void coverage for affected components. 1.2 1.3 1.3.1 2 Eligibility For Service Agreement 2.1 Daktronics supplied equipment is eligible for inclusion under this Agreement immediately upon Daktronics installation or expiration of equipment warranty or existing service agreement. DAKTRDNICS ENGINEERED FDR THE FANS City of Santa Ana