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EXHIBIT B Hardware Terms and Maintenance Services A. Hardware Terms. Company will analyze and determine the Customer's needs for hardware related to the scope of the Agreement as outlined in the Order Form and as part of the implementation services described in Exhibit A. Company is responsible for all costs associated with the purchasing and shipping of these hardware products. Company may provide Customer with additional hardware as needed to facilitate the continued successful operation of the platform at any time during the contract period upon written notice from the Customer, including a brief summary of the hardware requested and its relation to the successful operation of the platform. A full estimate of required hardware will be assessed during the implementation services described in Exhibit A. Hardware under the scope of the Agreement includes: • POS Devices: Capable of accepting in -person credit card payments and waiver signatures. • Wad or Other Tablet Devices: Needed for kiosk services and for mobile use cases related to the scope of services. • Scanners and Cameras: Used to facilitate membership and ticket services. • Receipt Printers: Needed for the smooth operation of Company -provided POS devices. B. Maintenance Terms. MAINTENANCE GENERALLY. Kaizen will schedule routine maintenance for items such as releasing new functionality, updating existing features, or bringing the website down for maintenance ("Routine Maintenance"), between 1:00 a.m, and 5:00 a.m., US/Eastern time unless extenuating circumstances exist. If maintenance must be conducted during business hours or if Kaizen will take the Subscription Services offline, Kaizen shall give the Customer written notice at least seven (7) days in advance of performing such maintenance. The notice shall include Kaizen's estimate of the amount of Permitted Downtime. 2. MAINTENANCE SERVICES WARRANTY. Kaizen warrants that all Routine Maintenance and other maintenance services will be provided with reasonable skill and care confirming to generally accepted industry standards. These maintenance services include database updates, new feature rollouts, design improvements, and other critical bug fixes. If the maintenance services are not performed as warranted, then, upon the Customer's written request, Kaizen shall promptly re -perform, or cause to be re -performed, such maintenance services at no additional charge to the Customer. 3. CUSTOMER SUPPORT. Kaizen will provide technical support to the Customer via telephone, instant messaging, and electronic mail on weekdays during the hours of 9:00