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<br />Attachment "A" <br />One-Stop Partner Commitment <br /> <br />1. PARTIES: The parties to this Memorandum of Understanding (MOD) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Santa Ana WORK Center and other agencies (identified <br />in the "One-Stop Partner Commitment", Attachments "A" and "B", if physically <br />located at the one-stop, to this MOU) functioning as "One-Stop Partners" within the <br />Santa Ana One-Stop System (hereinafter referred to as the Santa Ana WORK Center). <br /> <br />In addition to accepting the provisions contained in the MOU, the Santa Ana WORK <br />Center commits to the following: <br /> <br />Agency Services to be provided: <br /> <br />)> Implement WIA program services on behalf of the Santa Ana Workforce <br />Investment Board <br />)> Under WIA provide Core, Intensive and Individual Training Account services as <br />defined by the WIA and the Department of Labor <br />)> Coordinate activities and services of all one-stop partners to provide the best <br />service possible to the community <br />)> Provide information to the WlB with regards to service activity, outcomes and <br />workforce issues for WlB review <br /> <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana WORK Center: <br />22. <br /> <br />Hours/days per week Agency Staff Assigned to Santa Ana WORK Center: 5 days a <br />week, 8:00AM ~ 5 PM, M-F <br /> <br />Monthly costs paid by Agency for Participation at Santa Ana WORK Center maybe <br />based on a monthly fee equaling a prorated share of $1.54 per square foot of occupied <br />space and prorated common space plus instrument telephone charges and telephone <br />usage fees. <br /> <br />PERFORMANCE GOALS: <br /> <br />Customer Service <br /> <br />All on-site, One-Stop Partners shall commit to the following goals for the WORK <br />Center: <br /> <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br /> <br />6 <br />