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<br />Attachment "A" <br />One-Stop Partner Commitment <br /> <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the Mayor <br />and City Council of the City of Santa Ana, the Santa Ana Workforce Investment <br />Board (WIB), the Santa Ana Unified School District and other agencies (identified in <br />the "One-Stop Partner Commitment", Attachments "A" and "B", if physically located <br />at the one-stop, to this MOU) functioning as "One-Stop Partners" within the Santa <br />Ana One-Stop System (hereinafter referred to as the Santa Ana WORK Center). <br /> <br />In addition to accepting the provisions contained in the MOU, the Santa Ana Unified <br />School District commits to the following to be provided for students in the Santa Ana <br />Unified School District and to parents and community members served by the Santa <br />Ana WORK Center: <br /> <br />~ Initial assessment of skills, aptitudes, abilities and supportive services <br />~ Job Search and placement assistance <br />~ Provision of performance information (Certificate of Training Completion) <br />~ Employment referral <br />~ Occupational skills training <br />~ On-the-Job training through community classroom/internships <br />~ Workplace learning with classroom training <br />~ Skills upgrade and retraining <br />~ Job readiness training <br />~ Employment services, limited to job listings <br />~ Maintenance of all required documentation <br /> <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana WORK Center: <br /> <br />Nt A - no staff will be assigned to the WORK Center <br /> <br />Hours/days per week Agency Staff Assigned to Santa Ana WORK Center: NtA <br /> <br />PERFORMANCE GOALS: <br /> <br />Customer Service <br /> <br />All on-site, One-Stop Partners shall commit to the following goals for the WORK <br />Center: <br /> <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br /> <br />6 <br />