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<br />Attachment "A" <br />One-Stop Partner Commitment <br /> <br />1. PARTIES: The parties to this Memorandwn of Understanding (MOU) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Communitv Action Partnership of Orange County <br />(CAPOC) and other agencies (identified in the "One-Stop Partner Commitment", <br />Attachments "A" and "B", if physically located at the one-stop, to this MOU) <br />functioning as "One-Stop Partners" within the Santa Ana One-Stop System <br />(hereinafter referred to as the Santa Ana WORK Center). <br /> <br />In addition to accepting the provisions contained in the MOU, the Community Action <br />Partnership of Orange County commit to the following: <br /> <br />Agency Services to be provided on-site at the Santa Ana WORK Center: <br /> <br />Primary delivery of services will be at the offices of CAPOC. Staff from CAPOC and <br />the WORK Center will be cross-trained so that appropriate referrals may be made. <br />CAPOC will train WORK Center staff on its Community Service Block Grant <br />programs i.e., Emergency Safety Services and Family Development Programs and <br />define its referral process. Likewise staff from CAPOC will be trained on the array of <br />services available at the one-stop center. <br /> <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana WORK Center: <br />N/A. <br /> <br />Hours/days per week Agency Staff Assigned to Santa Ana WORK Center: N/ A <br /> <br />Monthly costs paid by Agency for Participation at Santa Ana WORK Center maybe <br />based on a monthly fee equaling a prorated share of $1.54 per square foot of occupied <br />space and prorated common space plus instrwnent telephone charges and telephone <br />usage fees. N/ A <br /> <br />PERFORMANCE GOALS: <br /> <br />Customer Service <br /> <br />All on-site, One-Stop Partners shall commit to the following goals for the WORK <br />Center: <br /> <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br /> <br />6 <br />