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this Agreement, an Integration Partner is deemed not to be a sublicensee of End <br />User. <br />"Products" -are the CommSys software products identified in Exhibit 1 and <br />amended in writing as new products are released. <br />"Release Status" -refers to the availability status of the software, documentation <br />or materials being delivered. The following are Release Statuses used by <br />CommSys to describe the state of the software, and CommSys reserves the right <br />to modify the classification of a Release Status from time to time: <br />a) "Pre-Production Release Software" -means software which is (i) not <br />generally licensed for commercial use by CommSys, (ii) not listed as <br />generally available in CommSys's marketing literature, or (iii) <br />designated by CommSys as an "Alpha," "Beta," or "Pre Production" <br />program, product or release. This software will only be provided and <br />supported under special agreement or arrangement with CommSys <br />and is not warranted within the terms of this Agreement. <br />b) "General Release Software" -means software that is complete and <br />ready for manufacture, licensing, and commercial distribution. This <br />software is warranted within the terms of this Agreement and support is <br />available through CommSys in accordance with this Agreement. <br />"Support" -Assistance, such as technical advice provided online or over the <br />telephone. The following describe the support categories used by CommSys. <br />a) "Developer Support" -Assistance provided to software Developers of <br />End User to assist with the integration and use of Products into End <br />User Products. <br />b) "End User Support" -Assistance provided by CommSys to assist End <br />User with technical issues and questions oriented to installation and <br />trouble shooting of Products. <br />"State CIC" - is the agency responsible for operating and administering a state's <br />Crime Information Computer. In most cases, the Products described in this <br />Agreement communicate either directly or indirectly with a State CIC system. <br />"End User Products" -are the End User software products identified in Exhibit 2 <br />and amended in writing as new products are integrated with the CommSys <br />products. <br />©Copyright 2006 CommSys Incorporated Page 2 <br />