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<br />I d. Treating a client differently hom others in satisfying any admission requirement or <br />2 condition, or eligibility requirement or condition, which individuals must meet in order to be provided <br />3 any service or benefit. <br />4 c. Assignment of times or places for the provision of services. <br />5 2. Complaint Process - CONTRACTOR shall establish procedures for advising all clients <br />6 through a written statement that CONTRACTOR'S clients may file all complaints alleging <br />7 discrimination in the delivery of services with CONTRACTOR, ADMINISTRATOR, or the <br />8 U.S. Department of Health and Human Services' Office for Civil Rights. CONTRACTOR'S stalement <br />9 shall advise clients of the following: <br />loa. In those cases whcre the client's complaint is filed initially with the Office for Civil <br />II Rights (Office), the Office may proceed to investigate the client's complaint, or the Office may request <br />12 COUNTY to conduct the investigation. <br />13 b. Within the time limits procedurally imposed, thc complainant shall be notified in <br />14 writing as to the findings regarding the alleged complaint and, if not satisfied with the decision, may file <br />15 an appeal with the Office for Civil Rights. <br />16 C. PERSONS WITH DISABILITIES - CONTRACTOR agrees 10 comply with the provisions of <br />17 Section 504 of tbe Rehabilitation Act of 1973 (29 U.S.C.A. 794 et seq., as implemented in 45 CFR 84.1 <br />18 el seq.), and the Americans with Disabilities Act of 1990 (42 U.S.C.A. 12101, et seq.), pertaining to the <br />19 prohibition of discrimination against qualified persons with disabilities in all programs or activities, as <br />20 they exist now or may be hereafter amended together with succeeding legislation. <br />21 D. RETALIATION - Neither CONTRACTOR, nor its employees or agents shall intimidate, coerce <br />22 or take adverse action against any person for the purpose of interfering with rights secured by Federal or <br />23 State laws, or becausc such person has filed a complaint, certified, assisted or otherwise participated in <br />24 an investigation, proceeding, hearing or any other activity undertaken to enforce rights secured by <br />25 Federal or State law. <br />26 E. In the event of non-compliance with this paragraph or as otherwise provided by Federal and <br />27 Slale law, this Agreement may be canceled, terminated or snspended in whole or in part and <br />28 CONTRACTOR may be dcclarcd ineligible for further contracts involving Fcderal, State, or COUNTY <br />29 funds. <br />30 <br />31 X. NOTICES <br />32 A. Unless othcrwise specified, all notices, claims, correspondence, reports and/or statements <br />33 authorized or required by this Agreement shall be effective: <br />34 1. When written and deposited in the United States mail, first class postage prepaid and <br />35 addresscd as specified on Page 3 of this Agreement or as otherwise directed by ADMINISTRATOR; <br />36 2. When FAXed, transmission confirmed; <br />37 3. When sent by electronic mail; or <br /> <br />10 of14 <br /> <br />X:\CONTRACT 2006'()7\Bc1eHlmtSfty-Santa Ana City-06-07-HH.doc <br /> <br />KK07 <br />