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KCN <br />RFP #06-151 <br />Table of Contents <br />Transmittal Letter <br />4-5 <br />Quality Control Statement <br />6 - 8 <br />Bid Instructions <br />9 <br />General Terms and Conditions <br />10 <br />Total Quality Service <br />11-13 <br />Customer Satisfaction <br />13- 15 <br />Certification of Nondiscrimination by Contractors <br />15A <br />Affirmative Action Plan Leter ro x <br />15B <br />EEO Policy Statement r <br />15C <br />Insurance Requirements �4d <br />9n <br />15D <br />Additional Insured Endorsement: r <br />15E <br />s r �� <br />Certificate of Liability Insurance 4 M <br />15F <br />Rules Governing Competition <br />16-18 <br />Statues and Rules — Form of Proposal <br />18-21 <br />Evaluation Criteria Demonstrated Experience <br />21-22 <br />Quality and Number of References <br />23-25 <br />California Account List <br />26-28 <br />Demonstrated ability to provide services <br />28-29 <br />Level of Service <br />29-35 <br />Specific Conditions <br />36-37 <br />Proposer Organization <br />37 <br />Vendors Proven Ability For Contract Start Up <br />38 <br />Vendor Experience <br />39 <br />Format of Proposals <br />40 <br />Term <br />40 <br />