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KCN <br />RFP #06-151 <br />=) products or materials to determine compliance with the specifications. KCN will <br />make available warehouse storage areas, vehicles and products for the City's <br />inspection. <br />Quality control starts with our warehouse. Safety is our number one priority. We <br />maintain the strictest security measures to ensure our products are delivered to our <br />customers uncompromised. The Fontana warehouse currently uses the following <br />measures to ensure quality/secure items for our customers: <br />• Security cameras, warehouse and office <br />• Uniforms <br />• Key control <br />• Sign in and out logs for truck keys, vending keys, tools. <br />• Alarm system <br />• Video surveillancesystem covering lobby and warehouse <br />• .High cosi%items iri a secuflgr,cage <br />+ Complete employee compliance i4tth reading and signing <br />a sh n <br />rhcies •ancl;procedures'%r thiifilgs in office <br />;�+ employees must pass atnct ackground check and <br />rug test: <br />bckable file systemr"important papers <br />oleft" <br />Customer Satisfaction �KCiN is committed to" resolving customef.r concerns <br />regarding the quahty o�etce and material supplied. KCN actively seeks feed back <br />from external and mternal�ources,and'continues to measure our success based on <br />our customer satisfaction. Cly has the nation's largest'dedicated commissary <br />providing infrastructure in the country and has the4bilio, and experience to meet <br />Santa Ana's needs. <br />