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<br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br />Contractor shall perform the following services for the City of Santa Ana: <br /> <br />Responsibilities <br /> <br />1. Provide, at City expense, the equipment set forth in Exhibit S, hereto, and <br />train designated personnel on the use of said equipment. <br /> <br />2. In cooperation with City, Establish graffiti tracking protocols, and include <br />limited customization to include labeling of photos with reporting information such as <br />public/private property, square footage of graffiti, removal methods, political reporting <br />district (Ward), and any other memo-fields that may be determined at a later date. <br /> <br />3. Train personnel on how to upload graffiti data to the Graffiti Analysis <br />Intelligence Tracking System (GAITS). Provide training to all designated personnel (city <br />staff/law enforcemenUDistrict Attorney's Office) on how to utilize the GAITS system. <br /> <br />4. Provide access to GAITS to all designated personnel twenty-four hours a <br />day, seven days a week until contract ends. <br /> <br />5. On a daily basis, graffiti data will be uploaded to the GAITS system from <br />the City of Santa Ana staff. Graffiti Tracker Inc. will be responsible for analyzing all of <br />that data, including identifying and searching the database for each moniker and making <br />the results of that analysis available to the GAITS system. Contractor shall strive for a <br />24 hour turn around on each uploaded data package. <br /> <br />6. Provide unlimited site licenses for access to the Graffiti Analysis <br />Intelligence Tracking System (GAITS). Permission from the Contract Administrator will <br />be required for anyone to have access to this system. Upon permission being granted <br />for access to the system, a username and password will be given to those individuals <br />and they will be granted an "Operator" level access to the GAITS system. This license <br />will be in effect for the duration of the contract. <br /> <br />7. Contractor will monthly submit a report to the Contract Administrator <br />setting forth the numbers of photos received from Santa Ana, those analyzed and <br />duplicates deleted. <br /> <br />7 <br />