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<br />. . <br />. <br /> <br />"/.~.:;- <br /> <br />~ u_ - -Ll." <br /> <br />. -'~""'"""'''..-..,- <br /> <br />F <br />I q <br />, <br /> <br />a <br /> <br />AJL1L (Qf]l1[ OOANAGIEMDENll' ~DWIi~ <br /> <br />Project Staffing - cont'd <br /> <br />ACMS Area Supervisors are the cornerstone for any successful Crossing Guard Program. We <br />will employ two Area Supervisors to handle the Santa Ana Crossing Guard program. For more <br />detailed information on the responsibilities of an Area Supervisor I have included an insert from <br />the Supervisor Manual (see Job Responsibility Exhibit "F"). <br /> <br />The supervisory selection process involves first detennining whether any current Crossing <br />Guards are qualified and interested in a Supervisory position. It has been our experience that <br />many experienced and competent Crossing Guards look forward to promotional possibilities. <br />Their experience and familiarity with the job has proven to be an asset to ACMS. The <br />possibility of being promoted creates excitement, job interest, and high morale Once the two <br />Area Supervisors have been selected they immediately begin the training process. We have <br />developed an Area Sup\rrvisors' Training Manual. This manual provides information and <br />instruction on ma,ny of the issues and challenges our Supervisors are faced with. <br /> <br />A Safety Supervisor will be assigned to each new Area Supervisor for the Santa Ana Program. <br />Safety Supervisors are equipped with a series of review questions designed to measure the Area <br />Supervisors progress with the training material and encourage discussion. Since training is an <br />ongoing process these Safety Supervisors will be assigned to the new Area Supervisors for the <br />first 90 days of employment. During this time the Operations Manager will meet with the Area <br />Supervisors periodically for further training. <br /> <br />One primary responsibility of the Area Supervisor is to constantly recruit and train back-up <br />Crossing Guards. Area Supervisors are trained to maintain a 5 to 1 ratio of Crossing Guards to <br />Back-up or Alternate Crossing Guards. We provide support by advertising, developing flyers <br />issuing help wanted signs and working with the school districts on take home flyers. We also <br />give financial incentives to employees for referrals. <br /> <br />In addition to using their own Alternate or Back-up Crossing Guards Area Supervisors often <br />borrow Crossing Guards from other Area Supervisors. So with regard to the Santa Ana Program <br />additional Crossing Guards could be borrowed from the surrounding cities of Tustin, Garden <br />Grove, Fullerton, and the unincorporated County areas. Ultimately, we hold each Area <br />Supervisor responsible for ensuring their sites are staffed. In the event that they have no <br />Alternates available to work, the Area Supervisor must work the site. They receive no additional <br />compensation for working a site. <br /> <br />To minimize and avoid situations where we may be understaffed, we do hold all Crossing <br />Guards accountable for "calling off' no less than one hour before their shift starts. This is a <br />minimal level reserved for emergency situations. The instruction is that Crossing Guards contact <br />their Area Supervisor well in advance of their requested time off. Our simple stopgap is a no <br />tolerance policy "no show, no call,...... no job". The importance of showing up and showing <br />up on time in our profession is far to important to accept anything less. <br /> <br />4 <br />