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<br />CITY COUNCIL MEETING DATE: <br /> <br /> <br />REQUEST FOR <br />COUNCIL ACTION <br /> <br />CLERK OF COUNCIL USE ONLY: <br /> <br />MARCH 19, 2007 <br />TITLE: <br /> <br />APPROVED <br />o As Recommended <br />o As Amended <br />o Ordinance on 1" Reading <br />o Ordinance on 2" Reading <br />o Implementing Resolution <br />o Set Public Hearing For <br /> <br />AGREEMENT WITH <br />SYSTEMS MAINTENANCE SERVICES FOR <br />DATA CENTER MAINTENANCE & SUPPORT <br />SERnCES /\ /d <br /> <br /> <br />Cr ~ <br />CITY MANAGER <br /> <br />CONTINUED TO <br /> <br />FILE NUMBER <br /> <br />RECOMMENDED ACTION <br /> <br />Direct the City Attorney to prepare and authorize the City Manager to <br />execute an agreement with Systems Maintenance Services (SMS) for data <br />center maintenance & support services for a three-year period with an <br />option for two one-year renewals in an amount not to exceed $150,000 per <br />year. <br /> <br />DISCUSSION <br /> <br />System maintenance and support services for the City Data Center and the <br />Police Data Center are needed to provide repair and preventive <br />maintenance on server class computers, tape libraries, storage devices <br />and other related equipment. On this computer equipment runs all Santa <br />Ana Police Department computerized systems including: computer aided <br />dispatch, records management, jail management, crime scene <br />investigation, special analysis, etc. The City Data Center hosts the <br />payroll system, utility billing system, business tax system, Santa Ana <br />Property Information (SAPIN) system, the City web site, City electronic <br />mail system, and many departmental systems for City Agencies. <br /> <br />A Request for Proposal (RFP) for "Data Center Maintenance and Support <br />Services" was issued in June 2006 and advertised. Nine firms were <br />proactively sent the RFP. A total of five proposal responses were <br />received and evaluated by a team of specialists from the Information <br />Services Division. The proposal from Hewlett Packard was deeded not <br />responsive due to not offering all the services sought by the City and <br />for business practices incompatible with those of the City. <br /> <br />The evaluation team assessed each proposal based on four criteria: (1) <br />Qualifications and ability to provide required services, (2) Service Strategy, <br />(3) References, (4) Quality and ability of the organization to support the <br />agreement, and (5) Cost. The resulting score of each firm is as follows: <br /> <br />25E-1 <br />