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<br />Attachment" A" <br />One-Stop Partner Commitment <br /> <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the Mayor <br />and City Council of the City. 0 Sant ;An~ the Santa Ana Workforce Investment <br />Board (WIB), the a 7f. . J f all/; and other agencies <br />(identified in the "One- top artner Commitment", Attachments "A" and "B: to this <br />MOU) functioning as "One-Stop Partners" within the Santa Ana One-Stop System <br />(hereinafter referred to as the Santa Ana WORK Center). <br /> <br />Ir- additio!l ~o ,accepting the provisions contained in the MOU, the ,j)~1f.. C-[ <br />!<..;:IYlfJiUf;t.#(!1 commits to the following: <br /> <br />Agency S,ervices to be provided on-site at the Santa Ana WORK Center: <br />. CLJa {." <br />l,/{..c: \; <br /> <br /> <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana WORK Center: L <br /> <br />Hours/days per week Agency Staff Assigned to Santa Ana WORK Center:. ?fer} .. "<'ci1;/I'! <br /> <br />PERFORMANCE GOALS: <br /> <br />Customer Service <br /> <br />All on-site, One-Stop Partners shall commit to the following goals for the WORK Center: <br />I. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to <br />customer service data. <br /> <br />Ii <br />