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Attachment A MAINTENANCE This Attachment B is governed by the terms of the End User License Agreement executed by the parties ("Agreement"). Capitalized terms used but not defined herein have the meanings assigned in the Agreement. Upon acceptance of Licensee's order for maintenance, GDR agrees to provide the following services for the Products licensed under the Agreement: DEFINITIONS For the purpose of this Attachment, the following definitions apply: 1. "Dataset" means a collection of Layers. 2. "First Release" means the final, accepted Product built in accordance with the original Specifications. 3. "Layer" means a usable subdivision of a Dataset, containing homogenous objects of a single class, for example rivers, roads, common place points, or police beat polygons. 4. "Maintenance Cycle" means the frequency at which Licensee will receive new Releases of any Product for which Licensee has paid the applicable fee. The Maintenance Cycle is either quarterly, bi-annually or annually and begins on the date the Product is delivered to Licensee. 5. "Maximum Limit" means the maximum total number of feature additions and existing segment edits that GDR will perform in each Release as part of GDR's maintenance obligations. Updates, additions and edits exceeding the Maximum Limit will be considered a rebuild and will result in additional fees. 6. "Release" means a new version of the Product, containing Updates and other information obtained from GDR's source data. By way of example, a complete rebuild of a Layer is not considered a Release; instead, a complete rebuild of a Layer must be handled as a new project under different or enhanced Specifications. 7. "Specifications" mean the project boundaries and parameters, including the number of Layers to be included with a Release, and the build file under which a Release is produced. 8. "Updates" mean new information provided by Licensee (related to the original Specifications) for inclusion in the next Release. Updates may be in the form of paper maps, raster images, and/or other digital formats. General Provisions A. Subject to payment by Licensee of the applicable maintenance fees, GDR will: (1) Accept Updates for inclusion in the next Release. GDR must receive Updates at least 60 calendar days before the due date of a Release within the Maintenance Cycle. For each calendar day inside of 60 that Updates are delayed by Licensee, the due date for that Release will slip by 3 days; and (2) Modify the information associated with each Layer, as applicable for the Products licensed. B. Requests by Licensee to change or deviate from Specifications may result in additional costs and must be agreed upon, in writing, between GDR and Licensee prior to the performance of any services or any other action by GDR. 8 Digital Drive, Suite 200, Novato, CA 94949 • (888) 654-4GDR (4437) • Phone (415) 884-4437 • FAX (415) 884-4407 • www.gdr.com 3