VALLEY OAK SYSTEMS (AON) - 2007 - Laserfiche WebLink

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EXHIBIT E IVOS UPGRADE/SERVICES UNDERSTANDING I. Current & Past Maintenance Fees Overcharge The original agreement states, "... the renewal rate for this Maintenance Agreement shall either be the same as the current year's rate or at an increase not to exceed the United States Consumer Price Index (CPI)." The City has been overcharged for maintenance fees over the past several years. See table below. Fee That Should Invoice Have Been # Support Range CPI Charged Fee Charged Overcharge Total Overcharge 1651 10/01/1999 09/30/2000 $ 14.400.00 $ 14.400.00 $ $ 1783 1010 1/2000 09/30/2001 3.4 $ 14,89000 $ 14,900.00 $ 10.00 $ 10.00 2091 10101/2001 09/30/2002 2.8 $ 15,307.00 $ 15,645.00 $ 338.00 $ 348.00 2596 1 % 1/2002 09/30/2003 1.6 $ 15,552.00 $ 16,802.25 $ 1,250.25 $ 1,598.25 3289 10/01/2003 09/30/2004 2.3 $ 15,910.00 $ 17,642.50 $ 1,732.50 $ 3,330.75 4514 10/01/2004 09/30/2005 3.5 $ 16,467.00 $ 18,525.00 $ 2,058.00 $ 5,388.75 2. Revised iVOS Maintenance Fee The 2nd agreement amendment states, "The fee increase for the addition of the iVOS application for the first year will be $8,401.13," Considering that the current maintenance fee should be at $16,467, the first year's iVOS maintenance fee will be $24,868.13. vas will provide City a credit for our cumulative overcharges of $5,388.75 on the next invoice, 3. VOS to Carry-forward Custom Reports vas will be responsible for carrying forward the Portal customizations & custom reports into iVOS. The original agreement Exhibit A & C identify customizations & custom reports include the following: Check Printing - custom design Check Reconciliation Interface File Bill Review Interface (existing format) Custom Report - Attorney Totals Custom Report - Claims by Claimant Type Custom Report - Claim Summary Contact (Claim Contact) Custom Report - Claim Summary Contact Payment (Claim Contact Paid) Custom Report - Claim Summary Contact Financial Exhibit A, 27 of 39